Team Manager to Customer Operations

Are you passionate about people? Do you strive to deliver and create WOW in both Experience towards customers and employees? Do you see yourself as a problem solver and want to be responsible for the entire customer process? Are you experienced in leading teams within the banking, finance or E-commerce industry?

If you also are interested in coaching your team to deliver the best customer service in a fun, dynamic, fast paced fintech environment - this might be the role for you.

Qliro as a company offers a fun, inspiring environment. Qliro has offered payment solutions to our Nordic customers during the last five years. We are a fast paced, startup that has grown to become the second largest fintech provider in the Nordics.

Customer Operations are standing in front of an exciting journey; prepare and set the structure for future growth and development. You will have the possibility to develop as a leader and make your team shine. We will create the best and exhilarating atmosphere for both our customers and employees,

What you’ll do:

- Be responsible for creating and generating Experience WOW to Qliro’s customers by supporting our fantastic employees. This means lead and attract a team up to 15 advisors
- Contribute to creating efficient processes and keep high customer satisfaction throughout the entire customer cycle
- Be a part of Operations future development - work proactively and agile. Take necessary actions to adapt and work agile to meet future need and growth
- Contribute to creating WOW in our employee journey
- Contribute to inspire and make the team and each individual to grow
- Provide recommendations on development of Qliro’s products and processes based on own observations and reflections from the team
- Coaching your team to reach our goals.
- Be responsible for recruitment, one-to-ones and salary settings



In this role you will be working towards optimizing the customer experience where your main focus will be to proactively develop both your employees and the customer journey. You will be working in a great team with a mutual goal to give our customers a WOW experience. You will work together with your team, which means working office hours and a few holidays.

You will be reporting to the Head of Operations and be a part of the Operations management team.

This is an exciting opportunity for you to join Qliro, with the possibility of grow within an exciting fintech startup-environment.

We believe you:

- Have previous experience of leadership and coaching
- Are structured, flexible, engaged and have great communication skills
- Have experience in customer service towards E-commerce, banking or finance
- Deep knowledge with the Microsoft Office-package
- Experience in Lean, Six Sigma and /or COPC
- Fluent in English and Swedish, knowledge in other Nordic languages is meritorious


WOW in everything we do

We are currently transforming Qliro to cater for both the next levels of payment services to consumers and merchants as well as becoming a Digital Banking Platform. We do that by embracing technology, leverage partnerships, accelerate through data, empower sustainability, and drive outstanding consumer experience. Our goal is to be known as a trusted partner to merchants and to provide an exceptional digital banking experience for consumers - simply WOW.

As a team member, "a Qliroer," you will be offered to work in a dynamic and fast-paced Fintech environment. We thrive on challenges, personal growth and we have a culture that emphasizes learning and development embracing our core values. We believe that through collaboration and our everyday curiosity, we feel empowered and can take accountability. Together we work hard to create a workplace that is diverse and inclusive. We strive to empower our people to manage their time and work effectively and, wherever possible. We promote flexible working hours to help you juggle your everyday life and love the work you do.