Team manger Swedish/Finnish

Want to join a progressive organization that cares about empowering individuals, personal development and delegating responsibility to impact the way their 2 million users handle their payments? Then this might be the role for you.

Customer Operations are standing in front of an exciting journey; prepare and set the structure for future growth and development. You will have the possibility to develop as a leader and make your team shine. We will create the best and exhilarating atmosphere for both our customers and employees.

What you will do:

 You will lead and attract a Nordic team with up to twenty advisors.
Be responsible for creating and generating “WOW” experiences for their customers by supporting their fantastic employees.
Contribute to creating efficient processes and keep high customer satisfaction throughout the entire customer cycle.
Be a part of Operations future development – work proactively and agile. Take necessary actions to adapt and work agile to meet future need and growth.
Contribute to inspire and make the team and each individual grow.
Provide recommendations on development of the company's products and processes based on own observations and reflections from the team.
Be responsible for recruitment, one-to-ones and salary settings.


We believe you:

Are interested in coaching your team to deliver the best customer service in a fun, dynamic, fast paced fintech environment.
Are a problem solver and want to be responsible for the entire customer process.
Have previous experience of leadership and coaching.
Are structured, flexible, engaged and have great communication skills.
Have experience in customer service towards E-commerce, banking or finance.
Have deep knowledge with the Microsoft Office-package.
Have experience in Lean, Six Sigma and/or COPC.
Are fluent in Finnish, English and Swedish. Knowledge in other Nordic languages is meritorious.


What can we offer you?

A dynamic and fast-paced environment with teams of driven and flexible individuals.
An attractive salary, pension and insurance plans, along with 30 days’ annual leave and some great staff discounts on purchases within the group. As well as comfortable working hours.
A workplace that is diverse and inclusive, where you can have a great work-life balance and love the work you do. As well as the opportunity to excel within the company.
An exciting opportunity for you to join the company, with the possibility of growing within an exciting fintech start-up-environment.


Are you the one we are searching for? Apply below with your resume and cover letter or contact the responsible recruiter at josefin.drakopoulou@kraftsam.se.