Team Supervisor in IT Sector (Dutch Speaker)

We are looking for a Dutch-speaking Supervisor - (On-site) to join our clients exciting projects.


What you will do in this role? As a Supervisor on the team, you will:

Monitor and report team performance
Give agents feedback on their individual and motivate team members
Keep track of each agent’s training
Participate in the recruitment process close to HR Department
Organize and optimize shifts
Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.
Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.
Guide on selling techniques for complex outbound driven sales
Maintain knowledge and expertise associated with applications specific to individual customers

Requirements:

Are bilingual or proficient in Dutch plus an advanced level of English
Have a working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
Have excellent communication skills
Have business knowledge and commercial awareness
Have previous experience
Can implement and manage change
Have a high customer care orientation
Possess IT knowledge 
Are able to develop personal and professional skills
Have IT knowledge and skills
Have business knowledge and are commercial drive
Have fun facing challenges and overcoming unbeatable obstacles

What’s in it for you?

Full-time 39 hours/week contract: Monday to Friday 9:00 to 18:00
Central location in Barcelona
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes 

Our client is dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally.

If this sounds like you, apply now!

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.


Required language: Dutch