Teamlead - Professional Services

Job Purpose

The role of the Professional Services Team Lead, reporting to the Regional Professional Services Manager, is to be responsible for leading a team of cyber security consultants, delivering specialist services to Orange Cyberdefense’s customers. Within this role, some part-time consulting will be expected, however the main focus of the role is to be a leader for the Consultants.



Key Responsibilities

- First escalation point for a team of consultants within the Professional Services Team
- Running individual appraisals for the team
- Ensure timesheets are completed in a timely manner and reporting is available within the set deadlines
- QA documentation (SoW’s, designs, reports etc…)
- Ensuring the team’s holiday/sickness and other absences, expense claims etc are processed
- Deliver a high standard of consultancy to customers
- Mentor and support with development for Professional Services Team members
- Drive customer satisfaction across services delivered by the SWEDEN Professional Services Team
- Represent Orange Cyberdefense SWEDEN at key events, including participating in key vendor QBR’s
- Develop & maintain relationships with key vendor contacts
- Be a challenger; a role model demonstrating our values


The role has a team of PS Consultants, directly reporting towards it. As with all other members of the Orange Cyberdefense Sweden team, the team lead position is expected to contribute to the mentoring of junior staff, trainees and apprentices as required.



Skills & Experience

Understanding Orange Cyberdefense’s solutions and services within the cyber security field e.g.:

- SIEM
- Network security (on prem, cloud, DNS, FW, VPN)
- Information security (governance, risk and compliance)
- Endpoint security (EDP/EDR)
- Identity Access Management (IAM)




In addition to the above:

- Strong communication skills both verbal and written in Swedish and English; able to communicate effectively with staff/customers at all levels
- Broad understanding of typical security architectures
- Strong knowledge of networking, both native and cloud, with a logical and methodical approach towards troubleshooting
- Excellent problem-solving skills with a customer-focused attitude
- Awareness of common security vendors and products
- Up to date understanding of the latest Cyber threats and associated business risks
- Business-oriented, brave and able to drive innovation
- Awareness on current security challenges and solutions in areas such as application delivery and next generation firewalls
- Ability to work effectively as part of a team with shared objectives, and act on their own initiative
- Strong time management and organisational skills
- Drive teambuilding and foster an appealing work environment based on our values
- Be passionate about the development of the consultants, customer service and teamwork




The story of Orange Cyberdefense

Orange Cyberdefense is Sweden’s leading company in cyber security. Our vision is to contribute to a safer digital society by fighting different kinds of cybercrimes. We have about 2500 employees worldwide and 370 in Sweden. We offer our customers services within Anticipate, Identity, Protect, Detect and Respond.

You will get the opportunity to work closely with some of the experts in the field. Working at Orange Cyberdefense will give you the chance to develop both personally and professionally. New challenges are our favourite challenges. Orange Cyberdefense has an environment with a high rate of change and quick decision-making combined with sensitivity to our employees.

At Orange Cyberdefense, we are all different but with the same passion, and that is our greatest strength. We are proud of our individual differences, experiences and histories and are convinced that we must include everyone to offer solutions that protect everyone. That is why we always make sure to treat all applications equally.



Who are you?

To be successful in the role, you should have a seniority level with experience of managing people and a good understanding of IT security.

We believe you are the one who thrives in a position where you work close to business and where you can grow as a leader. You get motivated when working side by side with customers, to establish high quality customer relations. It is probably in your nature to motivate the people around you, and you have a big interest in people management.

For us it is important to lead by example. Therefore, we think your soft skills are matching our core values; innovation, humble commitment, respect, simplicity and trust. We want to encourage our employees to make good decisions on their own and not to ask about every detail. In this way every person grows and gets to be a part of our success.

You should also enjoy working in an organization that encourages innovation and self-driven mindsets, where we work together to find the best solutions for our customers.



How to join us?

Join us by sending your application through our application form. The selection is ongoing and the position can be filled before the last application date. If you have any questions you are welcome to contact responsible recruiter Fanny Westergren (Fanny.westergren@orangecyberdefense.com).