TEAMLEADER

Nu söker vi Teamleader till global helpdesk med placering i Stockholm.


Atrivo har sedan starten 2003 fokuserat på att leverera erfaren kompetens inom området IT-infrastruktur. Vår ambition är att vara Stockholms vassaste leverantör av supportspecialister, drifttekniker, tekniska projektledare samt olika typer av linjeroller.


DESCRIPTION

Global IT Helpdesk in Sweden is a team of 35 agents. We are based in Stockholm and our assignment is to help internal-users worldwide with IT-related questions and support in accordance with our Incident Management process. We are a global (24/7) support, meaning that we are open in Sweden from 08-00 (summertime) 08-01 (wintertime) weekdays and weekends.

You will work together with 2 other team leaders and will share the responsibilities and the assignments.


RESPONSIBILITIES

- Scheduling, i.e. ensure that all roles are staffed at all times.
Breaks, Lunches, Shift work and Holiday staffing.
- Collect and analyze statistic
Monitoring of Case quality and calls
- Support and coach coworkers
Follow-up on a regular basis and give feedback to team members.
- Lead, and participate in, Group Meetings and workshops
- Handovers
- Education for all staff
Introduction for all coworkers in the teams
- Participate in recruitments
Give input to ensure that we recruit the right competencies, be a part of the recruitment team.
- Participate in meetings
As technical experts and/or as coordinators
- Follow-up work and report status to delivery manager


EXPERIENCE/SKILLS

- 1 year experience with similar tasks, i.e. team leader for a support-team
- Good verbal and written communication skills in both Swedish and English
- Good knowledge of supporting computers with Microsoft Windows XP and Windows 7
- Knowledge of managing users, security groups and distribution lists in Active Directory
- Knowledge of the applications included in the Microsoft Office 2010-suite.

- An experienced, and competent leader
- Service Minded
- Positive and helpful
- A Fast learner
- A Team player


PREFERABLE EXPERIENCE/SKILLS

- Knowledge of ITIL processes


VAD KAN ATRIVO ERBJUDA DIG?

Som anställd hos Atrivo finns det stora möjligheter till utveckling. Vi arbetar med stora välkända företag och erbjuder löpande utbildning. Du blir en del av ett kompetent företag med goda framtidsutsikter.