Teamleader Customer Care

Do you have solid skills in delivering great customer experience? Do you want to guide and develop a highly committed team? The Customer Care department has an open and informal culture, where teamwork and good communication is the key to our achievement. Join the opportunity to be part of a company on the forefront of pioneering renewable energy technologies.

Region NCE > SBU NCE Service > Customer Care Sweden
Vestas Northern and Central (NCE) is responsible for Sales, Project, Installation and Service of wind farms. We aim to be the No. 1 performing business unit within Vestas, and we aim to make Vestas NCE the best place to work. The Service Department at the Malmö office is responsible for service, service sales and maintenance of the wind turbines within Sweden. The Customer Care function is the link between the customer, Vestas, and Customer Service Management. The team supports and communicates solutions to our Swedish customers, handling the customer relationship, and seeks out aftermarket sales. At Customer Care we handle the customer's request at the required service level and make sure we deliver according to the contract and customer expectations. Service is a growing business area within Vestas, and you will be part of an exciting journey. We are now seeking our new Team Leader for Customer Care who will be based out of Vestas’ Swedish regional office in Malmö.

Responsibilities
As a Team Leader you will have an important role in supervising a team of both Customer Agents and Customer Engineers. As a leader it is your role to have the overview and ensure the right prioritization, as well as ensuring that the team has the right level of knowledge and understanding.
Your scope of work will be:
Supporting and coaching of a highly skilled team
Coordinating the first-line customer communication, execution to the scope of contracts and customer commitments
Direct process development related to tools and tasks within the team
Daily people management including recruitment of new team members and development of both the team as a whole and the individual team members
Handling escalated matters
Acting main point for communication within, to and from your team
Participate in external and internal meetings as the face of Customer Care department


Qualifications
Previous leadership experience and experience working in a customer-facing, customer service or technical support position
Fluency in verbal and written English and Swedish. Skills in other Scandinavian languages is an asset
Relevant Bachelor’s degree
Proven skills in delivering a good customer experience in a cost-efficient way and on budget
Experience from compiling result reports and executive summaries
Experience with ERP/CRM/SAP is a merit


Competencies
Since this role is partly operational it is important that you thrive in a fast-phased environment where you will be expected to show good examples in internal collaboration, networking, and execution. You are a leader with the ability to motivate, guide and develop people with various experience and competence levels.
Furthermore, we believe you are/have:
A mindset and an eagerness for developing both people and business
A can-do approach and true motivation for giving the customer a great service experience
A people person who can see the 360-customer perspective
Systematic, innovative, and self-motivated
Solid professional communication skills with the ability to connect with various stakeholders both internally and externally
Able to maintain focus in a time-sensitive setting and handling peaks and a heavy workload


What we offer
A job with meaning where you will get the opportunity to support us solve one of the most important global issues of our time - ensuring a more sustainable future. We have an eclectic mix of experience and skills, working together to make Vestas' vision a reality. Join Vestas and you will find yourself working in a spirit of worldwide collaboration while enjoying the knowledge that you are making a positive difference. We offer an exciting job with great opportunities for professional and personal development in an inspiring environment where we place great value on initiative, responsibility and the right balance between creativity and quality in all solutions.

Additional information
We look forward to seeing your application as soon as possible, as interviews will be held on an ongoing basis. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Be advised to apply no later than 30/11/2022. All inquiries are treated confidentially.