Teamleader Customer Service

The Customer Service Department is a part of Thule’s Supply Chain and plays a very important role as a link between our Customers and Thule organization.

Entering and dispatching orders as well as building tight relationship with Customers is a vital part of the job. Customer Service Team is responsible for end-to-end process with constant contact with different departments of the company, such as Sales, Demand Planning, Production Planning, Distribution, and Finance to make sure that we provide the best in class service to our Customers.

If you have a deep commitment to deliver outstanding service to Customers, are equipped in excellent communication, problem solving and analytical skills, have natural drive to take responsibility for processes, coordinate and develop team this is an exciting opportunity for you.

In this role you will be the teamleader for a team of total 4 persons including yourself. You will work with the daily tasks and be responsible for a dedicated portfolio of own customers, and also be the coordinator for the team in relation to other departments, customers and other questions that the team is responsible for. Your team is a part of the Customer Service team in Hillerstorp and is responsible for a specific part of our customer base.

To be successful in this role you have an experience from similar role coordinating processes within Customer Service teams, are great team player, enjoy working with consumer products and love to interact with others. Experience from working with automotive industry is a merit. You are fluent in Swedish and English (both speaking and writing). Speaking French or German is a merit.

We believe in strong team work both within your own team but also across teams. We strive to be an open and curious organization, sharing our knowledge and inspiring one another. Within Thule Group you will find people who have a passion for the products we make and the outdoor company we are. We share the same values and we like to have fun. All of our employees have a joint responsibility to maintain that spirit and contribute to it.

The position is based in Hillerstorp, Sweden. You will report to our Customer Service Manager, Magdalena Risberg, 070 611 63 33, who is able to answer questions about this position. If you believe you would enjoy working in such an environment and feel that the professional tasks will be challenging, please submit your application as soon as possible, but no later than 2022-02-28

 

About Thule Group
Thule Group is a global world leading company of products for sports and outdoor activities. We make it easy for people to bring the things they care for, easily, securely and in style, when living an active life. Under the motto Active Life, Simplified. we design, manufacture and sell products within the four product categories Sport&Cargo Carriers (roof racks, roof boxes and carriers for transporting cycling, water and winter sports equipment, as well as roof top tents for mounting on cars), Active with Kids (bike trailers, strollers and child bike seats), RV Products (awnings, bike racks and tents for motorhomes and caravans) and Packs, Bags & Luggage (everyday backpacks, hiking bike packs travel luggage and camera bags).
Thule Group has about 2,600 employees at 9 production facilities and 35 sales offices worldwide. The Group’s products are sold in 140 markets and in 2020, sales amounted to SEK 7.8 billion.
www.thulegroup.com