Teamleader Operations and Support

Who are we?

nWise works to improve accessibility when it comes to communication. We do this through the global supply of IT solutions for accessible phone calls, making a difference to people’s daily lives.

Through our platform, MMX, we are able to provide a number of communication solutions. Everything from simpler call center setups, text and video phone apps, to advanced solutions for critical emergency services calls for the Deaf, DeafBlind and Hard of Hearing community.

The platform is under stringent reliability and quality requirements, and we now want to hire a Teamleader to our Operations and Support team, at our office in central Uppsala.

Who are you?

We are looking for someone with leadership skills, the ability to prioritize tasks and organize them with others, whilst being able to identify where we’re heading and how we’re going to get there.

You should be analytical and methodical, be a good team player who wants to create an open and trusting workplace together with your co-workers. Our entire work ethic is built on problem solving and commitment.

We’re looking for someone with a few years of management and operations experience, as well as an education from an institute of technology or relevant experience.

You should have :

- Extensive knowledge of various Microsoft/Linux server and client operating systems

- Extensive knowledge in operations and support

- Extensive knowledge of different types of networks and communication

- Experience of leadership

- Experience in data security

You should be competent in both spoken and written Swedish and English.

It’s also beneficial if you have experience of:

- Networking, Logging and Monitoring

- Scripting

- SIP, Wildfly

- Cloud virtualization (AWS/Azure) or Hypervisor (ESXi/HyperV)

- ITSM

- HPE/iLO

- Cisco ASA and Catalyst

Your tasks would include:

- Responsible for managing and motivating team members on a daily basis.

- Personnel responsibility tasks for team members

- To keep all information regarding customer installations and procedures up to date, accurate and accessible

- That customer support and call on duty are manned

- Has the responsibility for all internal tools used by the team

- To keep up to date with current customer agreements

What are we offering?
We’re offering a familiar atmosphere where you’ll have the chance to grow with us on an exciting journey. We’re passionate about what we do, and love working together collectively and with transparency.

You’ll be a part of an operations and support team that consists of a mix of skill sets and experience levels, but where we all share a common goal of working together to solve our tasks as a team. With trust, transparency, and diligence, we’re building a creative and professional environment.

We’re offering you a full-time contract with a start date to be agreed upon together.

The recruitment process is ongoing, so don’t hesitate to send your application today already. Just let us know if you have any questions whatsoever.