Tech lead IT Operations

Erasteel is seeking a dedicated Tech lead IT Operations to ensure smooth and efficient IT operations across our global sites. Acting as the primary interface between IT and end users, you will maintain robust IT infrastructure, oversee digital workspaces, and drive optimal application performance, availability, and security. Your role is key to enabling business success through technology.
KEY RESPONSIBILITIES
IT Operations & Support: Oversee daily operations, ensuring high system performance and user satisfaction. Maintain network infrastructure, server reliability, and service desk quality. Ensure knowledge basis.
Incident Management: Respond promptly to IT issues, coordinating resolutions and managing escalations for complex cases.
Infrastructure & Security: Support infrastructure and cybersecurity initiatives, promoting best practices and user awareness.
Business Continuity: Develop and test disaster recovery plans to ensure minimal disruption during emergencies.
Vendor & Stakeholder Collaboration: Manage vendor relationships and align IT solutions with business goals.
Team Leadership: Lead cross-functional IT teams, fostering a culture of continuous improvement.
Project Engagement: Contribute to IT project benchmarks and support operational alignment in new deployments.
Report overall systems availability, incidents, operational KPI for IT
Ensure proper execution and coordination of changes
Manage recurrent cost in the area of IT operations

YOUR PROFILE
Education: Bachelor's in IT, Computer Science, or Engineering; a Master’s degree is preferred.
Experience: Minimum of 5 years in IT operations within an industrial setting, including service desk management.
Technical Skills: Knowledge of cloud platforms (AWS, Azure), ITSM tools (Jira, Topdesk), and Agile or Scrum methodologies.
Soft Skills: Excellent communication, problem-solving abilities, and the capacity to work under pressure.
Language skills: Fluency in English, both written and spoken. French or Swedish are nice to have
Preferred Certifications: ITIL, CISSP/CISM, Azure Administrator, CCNP.

OTHER
Location: Soderfors (Sweden) or Paris 15, Commentry (Allier)
How to apply: click the red button "sök detta jobb" (apply for this job).
For more information, please contact: HR Partner Jennifer Nyberg, 070 665 20 32