Tech Ops Director (Global Services)

Be part of something altogether life-changing
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
We are looking for a Tech Ops Director for our Global Services business, to drive product technical operations from early design activity, to new product development, to daily customer support. Do you have a passion for Service Design and Engineering? Then we would love to hear from you.
What you’ll do
In this senior leadership role you will be responsible for the activities of the Service R&D group, Global Service Engineering groups (X2) and the Global Remote Services group (including the Online Center).
Drive the development of Service design standards, the service readiness of Cytiva New Product Developments (NPD) and the Daily technical support to our customers and field services teams
Ensures that Cytiva products are designed to be easy, fast and low-cost to serve
Drive operational excellence in remote service: ensures proper FTE through OLE scheduling, develops integrated remote workflow & tools, secures asset’s connectivity uptime
Enabling of rapid and effective resolution of field technical issues: link specialists to global experts, enable access to R&D Subject Matter Expert, drive faster and more effective resolutions
Technical product knowledge development beyond training: knowledge cases sharing and knowledge database feeding, development & usage
Develop Service talent within the organization and implement best practices in Innovation, and Product support
Define and Monitor KPIs and metrics to measure the impact of Service Design & Support on Cytiva Core Value Drivers and Customer CTQ's
Drive operational excellence in the Service design by implementing continuous improvement methodologies to identify, evaluate, and deploy process improvement opportunities in a sustainable and measurable way focusing on Speed, Quality and Cost.
Establish a continuous feedback loop with field service teams, regional leaders and product managers to champion design thinking approach to solve frequent failures and quality issues

Who you are
Master Degree in Engineering, Service or similar field
Significant years of working experience as either Engineering leader in industrial systems engineering or as an Operational leader with Services in high-tech industry
Excellent Project/Portfolio Leadership skills
Strong leadership and interpersonal skills, proven record to build strong relationships across different groups, with the ability to effectively influence and communicate across various business units and at senior levels
Deep understanding of / curiosity for technology (including digital -data science for instance-)
Understanding of best practices in innovation, portfolio management, Customer and Service centric approach to product development
Strong drive for excellence, passion for people and team development
Ability to work across a large global organization and to deal with commercial teams across 35 countries or so
Ability to influence key doers / stakeholders across the different Cytiva functions (R&D, Product Management, Supply Chain, Quality Assurance)
Experience maintaining metrics and budgets
Strategy Development and execution expertise
Ability to Travel ~30% of the time when required

Our business is growing quickly and we hire across the board. Interview and selection will happen continuously.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.