Technical Account Manager

Role Overview
Are you interested in working for the global market leader in trading technology for listed derivatives? We are now accepting applications for our next successful Technical Account Manager at our global headquarters in Stockholm.
As a Technical Account Manager your main responsibility will be to provide top-notch customer service to the banks and trading firms that use our sophisticated trading software. 
Your typical day involves solving complicated problems with colleagues and clients, providing system setup and configuration expertise, and helping identify solutions to our clients’ trading needs and wants. You will also assist in maintaining and monitoring customer installations. A big part of the role is also centered on troubleshooting potential problems that a customer might encounter when running a complex system. You will in many ways act as a communicator in the layers between our customers, developers and product managers.
If you have ever bought a derivative such as an option on a listed company - you could very well have done so against an Itiviti system run by a major bank!
 
We believe you would have the following profile:
Master/Bachelor of Science degree in relevant field
Experienced IT user
Familiarity with major financial markets and the products traded on them
Excellent interpersonal skills; work well in a team
Problem solver mentality; challenge-seeking
Motivated and resistant to stress
A logical mindset with strong analytical skills and a dose of common-sense
Naturally curious, quick learning, ability to uncomplicate complicated concepts

 
Desirable skills:
Experience in UNIX environments
Experience with scripting or programming
Understanding of options pricing or knowledge of derivatives based trading



Our cultural identity revolves around:
Treating each other with respect. We communicate in a constructive way, we respect diversity.
Encouraging creativity, innovation, new ideas and being pro-active. We support our employees in exploring new options and trying new technologies, methods and techniques, we seek continual improvement.
Leveraging each other's strengths, we share, collaborate and build on each other's knowledge, we are inclusive, we engage employees at all levels and we value time spent together.
Sharing information at all levels. We are curious and open to cultural differences, we value transparency, we promote an open-door policy: everyone is approachable by all our people, no matter their job title.