Technical Account Manager

We are looking for a driven Technical Account Manager to join our essential Sales team. The Sales team’s main responsibilities are to make sure that ELK’s clients are getting an excellent service and to support the clients’ growth. We take pride in serving our customers and having fun while doing it. We are functioning as a unit and helping each other to reach our best.
About the position
As a Technical Account Manager at ELK Studios, you´ll be a part of a creative and high quality focused team of nine people. We´re a team with a high level of collaboration between each other and lots of interaction, both within ELK Studios, and with our customers.
Your responsibility covers everything from making sure all information needed from the operator for a smooth integration is in place, to make sure aggregators have the correct info about games releases.
You will be responsible for:
• Coordinating technical integrations of new customers/operators and being the primary contact for the integration manager within ELK Studios.
• Liaising with our aggregators/re-sellers to secure an effective and accurate collaboration when it comes to requests for setting up new operators, new configurations and features.
• Updating of ELKs roadmap and other documents related to ELKs portfolio of games.
• Handling the process of releasing new games to Norsk Tipping, Pokerstars and other operators/markets that have specific requirements that lie outside the normal release process.
• Detect and report back technical issues with aggregators
• Work proactively solving issues that frequently comes to support
Who you are!
To be successful in this role we think that you have an excellent technical understanding combined with strong communication skills in order to present and understand both customers and internal stakeholders. You have previous experience from customer service and sales and a good understanding of casino games and preferably experience from the gambling industry. Since we're acting in an international arena we need you to be fluent in English (speaking, reading and writing)
Valuable characteristics
• Responsible and passionate about details
• Highly organized and well structured
• Result driven but with a prestige less mindset
• Solution-oriented with an innovative and creative thinking
• Prepared to work hard to achieve maximum results
We offer
To be part of a creative and high-quality focused company. You´ll find that there will always be new ways of pushing your limits, at ELK you will constantly improve your skills. The position is developing and educational and you can really have an impact on our future ways of working. The role is very wide with different types of tasks, making each day unique. You will get an open-minded and dedicated, team-working atmosphere in our brand new office in Stockholm City. We offer salaries and benefits in line with market conditions.
If this sounds like you, please apply to careers@elk-studios.com with the subject “Technical Account Manager”. Please include your CV and a cover letter describing why you are the perfect candidate.
For questions or further information, contact Talent Acquisition Manager Li Cederblad-Friberg 070-2239450. We work with ongoing selection, so do not hesitate to submit your application!
About ELK Studios
With a passion for games
Since 2013, ELK Studios has passionately pushed boundaries in the online casino industry. From groundbreaking mathematics to astonishing artwork, ELK takes pride in developing entertaining mobile-first content that maximizes the experience for players around the world.