Technical Account Manager

Voyado is a fast-growing company that operates and develops a data-driven SaaS platform (https://www.youtube.com/watch?v=dkX3_Y0cfNk&t=2s) within Marketing Automation, CRM and Loyalty and Product Discovery. We are the leading tool for retail and eCommerce companies that want to personalize communication and customer experiences.

Our mission is to deliver a best-of-breed product that matches every customer’s need. In December 2021, Apptus (now Voyado Lund AB) joined forces (https://voyado.com/voyado-apptus/) with Voyado. This means that we now are a company of 200+ colleagues on an exciting journey together! Voyado’s portfolio now also contents Voyado Lunds intelligent software, Voyado Elevate, that maps, analyzes and learns from the visitor's behaviour in real time, which allows the e-tailer to present relevant products and offers, adapted to each individual.

If you are ready for your next adventure and want to join our expansion throughout Europe and have an interest in customer care, eCommerce, retail, and tech - keep reading!

About the role

As a Technical Account Manager you will mainly spend your time with customers; existing customers post-launch. You will take part in solution design, be responsible for the configuration of the product and be main contact person when it comes to integration and migration work. You will also act as a product expert within the organization and will consequently be the go-to person for technical questions. You will be the heart of knowledge when it comes to the nitty gritty details in our product. Moreover, you guide both the customer and integrating parties and you support your team in ongoing projects. Of course we strive for the highest customer satisfaction possible and measure ourselves based on the feedback both from team members and the customers own words.

You will be a part of our Customer Success organization located in the Stockholm and Norrköping office. The team consist of approximately 25 colleagues organized into smaller sub-teams with different areas of responsibilities with the one common goal - supporting our customers with activation and growth.

Some examples of your daily work and responsibilities:

- Setup and configuration of the platform
- Be the primary contact for all project related technical questions
- Technical quality assurance and troubleshooting when needed
- Training sessions with the customer
- Take part of internal work such as product development and internal support
- Documentation and continuous improved way of work
- Supporting colleagues and customers with technical knowledge


So, who are you?

A curious, humble and inclusive team player with a knack for solving tricky puzzles, both on your own and together with the team. Learning new things is a core value, especially in the dynamic environment where you will operate. But, you are also hungry and ambitious and not afraid to go that extra mile when needed.

Skills/Backgrund:

- A degree with techy orientation (University or Trade school)
- Experience from consultancy work, preferably IT or similar role
- Experience from working with SaaS platforms (or as an application consultant in general)
- A customer-oriented personality, lean forward approach and an “walk the extra mile mindset”
- Fluent in English and Swedish, both written and spoken

- Solution oriented team player with a never-ending thirst for learning (and knowledge sharing)



What we offer you

You will be part of an extremely exciting journey in redesigning the market for personalized customer experiences. We want to make our products Europe's leading loyalty system and product discovery engine in retail and e-commerce, and together with our customers, we are well on our way. We are extremely dedicated to the task, but at the same time, we ensure that everyone is doing well at work. You will have plenty of room to grow in a creative work environment where personal development is as important as high competence. You get to work with some of Sweden's strongest brands that use Voyado as a platform for their loyalty work, and your everyday life has elements of collaboration with both customer and internal Voyado teams.

Ready to be part of the team?

Lovely! Applying is super easy! Use your LinkedIn profile (or upload a resume) and answer a few click-in questions (no data entry, we promise). We'd love to get to know you and understand what makes you tick, so write a few lines about what you enjoy about your role and what would be an exciting challenge for you going forward. We are eager to get to know you and what you love to do, so be yourself and let that shine through in your application!

Additional information

As part of our recruitment process we conduct a background check on the final candidate. We use background checks from Scandinavian Recruitment Intelligence (https://sri.se/?gclid=CjwKCAjwgviIBhBkEiwA10D2j5jxTpURheC3-0kygy7K_DHTTjcVon3-3nrRXPYijXWnTZ8QwuGXyRoCaQQQAvD_BwE). Here (https://sri.se/faq-kandidat-bakgrundskontroll/) you can read more about how a background check is done.