Technical Account Manager

We´re here to connect you to what matters most, and by doing so, empowering societies. As a Telenor employee, you will be part of a large, international organization that goes beyond providing telco service to customers – we want to play an important role in the societies we serve. Being connected can change your life, and we’re serious about helping our services make the widest possible impact. 

We are now in a very exiting expansion phase and if you are looking for an adventure – come join us! We are looking for a Technical Account Manager with strong business acumen and tech know how in the area of Managed Network services such as SD WAN, Managed LAN and WiFi Telenor is rapidly heading towards the connected future with secure networks and 5G enabled services and we are looking for a person with a natural proactive drive who wants to make a difference.

What you’ll do

As Technical Account Manager at Telenor, you will work closely with our strategic customers with focus on the Telenor provided managed network solutions. You will help the customer to use the services efficiently both from a technical and cost perspective and act as an advisor to ensure high customer satisfaction and demands.  

In the role as Technical Account Manager, you will:  
* Work with a number of named strategic accounts with complex network solutions
* Analyze re-curing incidents and problems to identify corrective actions
* Act proactively to drive improvement opportunities based on trends and statistic
* Be responsible to maintain technical documentation of the client’s network solution

You will work in close cooperation with Sales, Service Manager and Technical Operations Owner

Who are you?

To succeed in the role as Technical Account Manager, we believe that you have experience working in a similar role within the network area. You have previous experience from technical support and sales with good critical thinking and problem-solving skills.  

You are a self-driven person who creates impact, and you are great in building strong relations with people around you. You have a systematic and pragmatic approach and have a structured mindset. Fluent in Swedish as well as English, both written and verbally.

Our promise

A balanced workforce is key to our success. To secure that, we’re committed to fostering a working environment where our employees are supported and empowered in all areas of their work. We promise you a company eager to learn and rapidly adapt to a digital world where you will be welcomed into a skilled team of professional and knowledgeable colleagues. In addition, you will get:
* A flexible way of work - have a lunch workout without having to rush back, be able to leave/pick up the kids from school, work from home when you need to. This is no problem if you make sure your team is happy and you perform and deliver your work.
* A generous health and benefit package with for example wellness grant, health insurance, ”give me a break”-days, occupational pension and much more.
* Development programs to deepen your knowledge and broaden the competence.

Come join us now!

If you are interested and would like to know more, please contact Charlotte Ångström, Operations Excellence, Telenor Sverige, charlotte.angstrom@telenor.se  

Location: Stockholm/Malmö

Good to know 

According to Telenor's policy, we conduct background checks on the final candidate for all recruitments.