Technical Account Manager

We are looking for a Technical Account Manager to join our Merchant Integrations team in the Merchant Product Group to help POS companies, ERP companies, and other software providers build integrations with Wolt
Merchant products are at the foundation of Wolt. Our mission is to make Wolt an integral part of our merchants' daily lives. In Merchant Integrations we give them tools and automation that are useful, efficient, reliable, and delightful to use. Essentially, we aim to save hours of our mechants’ time with automation - enabling them to focus on doing what they do best. Our users are tens of thousands of restaurants and shops, and hundreds of thousands of merchant employees. Our tools are used by them daily, with a very high degree of engagement.
The role will focus on proactively building product partnerships with 3rd party software providers by ensuring that integration builds are correctly implemented and upgraded. This is your opportunity to join one of the most successful growth companies in Europe, disrupt the delivery industry and work on the products that can be offered to our partners ( restaurants and retailers).
What you’ll be doing
Driving API adoption, including managing incoming integration requests from integrators and reaching out to POS companies and facilitating integrations with Wolt.
Working with the integrations product team at Wolt to discover product partnership needs across various markets.
Planning and executing integration rollouts to existing and new merchant venues on Wolt.
Guiding implementation: Proposing various integration data flows based on use cases and merchant challenges as well as helping integrators with testing and best practices.
Managing relationships and monitoring integrations.
You will be reporting to the Product Lead, Merchant Integrations.

Our Humble expectations
A solid understanding of APIs and middleware integrations, experience with API testing and management tools such as Postman is a plus.
Project management skills to help middleware and software partners implement and manage integrations.
Drive, ownership and independence. Comfortable working both independently as well as managing a group of stakeholders, often in parallel across multiple topics.
Stellar capabilities in strategic thinking and analytical execution.
Hands on experience with internal IT tools such as ERPs or POS is a plus.
Excellent written and verbal communication skills in English to build effective communication with partners