Technical Cross Delivery Coordinator for Dropship, H&M Group

Job Description
Are you someone who likes to find new and innovative ways of doing things? Someone who leaves no stone unturned in search for the best possible solution to the challenge? If so, this role is for you! We are searching for a Technical Cross Delivery Coordinator who can help us improve and grow our Dropship solution at H&M Group!
H&M Group is a family of brands and businesses, driven by our desire to democratize fashion and sustainability. We are growing– and the more we grow, the bigger difference we can make – so we are thrilled to announce this exciting new role within the Business Tech function at H&M Group. Help us shape the future of fashion!
As a Cross Delivery Coordinator within Dropship, you will work as a coordinator within a technical landscape. It is crucial that you have the ability to understand and manage technical initiatives. Dropshipment is a relatively new business model within the H&M Group, meaning that we need you who are comfortable working in an area where a lot of things are still undecided and in constant change. You need to have a genuine desire to improve the processes and the solution to ensure the best value for our customers and stakeholders.
Responsibilities
You will be required to understand the systems and integrations involved in the Dropship flow from our partners to our end customers. You need to be interested in expanding your technical understanding and knowledge, in order to discover, technical and/or strategic improvement areas. You will be the main driver for Dropship related initiatives within H&M Group Business Tech. These initiatives require you to collaborate and work with many different roles but mainly Software Engineers and Solution Architects. These initiatives are complex cross cutting, and your primary focus will be to coordinate initiative cross different domains, areas, and teams. You will:
Drive technical investigations that requires cross product and cross domain collaboration.
Coordinate technical initiatives with both internal and external H&M Group stakeholders.
Secure that the delivery done by stakeholders is on time and that potential challenges are solved in an efficient manner.
Introduce new WoW & drive process implementation across teams / systems.
Own the processes and activities to secure efficient cross collaboration for Dropship.

To succeed in your responsibilities, you will need to:
Learn our Marketplace Operations System and understand integration patterns.
Establish and refine collaboration processes and methods.

Who are you?
We are a company driven by our values and teamwork is at the heart of everything we do. It is therefore crucial that you enjoy being part a team where everyone chips in and supports each other to solve the challenges, short term as well as identifying opportunities long term. We believe you are business and tech savvy; meaning you can interact well with both business and tech stakeholders. You have strong communication skills and enjoy working in a cross-collaborative environment. You take accountability to drive improvement initiatives of technical nature. Furthermore, we believe you have:
Have a proven ability to drive and manage cross-team collaborative initiatives.
Have an analytical mindset and enjoys driving investigations to identify root cause issues and/or potential risks.
Is ambitious and does not like to settle for the second-best solution.
Is eager and quick to learn several different systems and gain an understanding of how an entire value flow is working, both technically and operationally.
Is well-structured and proactive in planning.

It is also beneficial if you:
Have knowledge and/or experience from working with E-commerce /Marketplace and/or Dropship business models.
Have knowledge and/or experience from working with SAP system landscape.
Have experience working in agile organizations and/or in DevOps teams or if you have worked in the role of Scrum Master.

What we offer!
Besides the obvious perks such as staff discount card, flexible work life, learning communities, wellness benefits, parental benefits etc. you are joining a unique value driven culture, a large tech network and community where you can be yourself. There are endless opportunities to experiment and grow in any direction that you want and when you grow, we grow. Being a major player gives us countless opportunities to make a real impact and shape the future.
Who are we?
H&M Group is a family of brands with the desire to make great design available to everyone in a sustainable and circular way. Rapid technological development is transforming the fashion retail industry. We are seizing this opportunity to not only challenge ourselves, but the whole industry with the aim to be the most impactful ecosystem. We operate on a large scale across 74 markets. From AI to data-driven business development, user experience to engineering, we turn business challenges into innovative tech solutions – making H&M Group a global leader in combining tech, fashion, and design.
Additional information
This is a fulltime position with placement in Stockholm, Sweden. Please apply with your CV as soon as possible, but no later than 2022-03-25. If you have any questions about the role, please contact Jonas Blomgren at jonas.blomgren@hm.com, for any questions about the recruitment process, please contact martin.madsen@hm.com.
We are looking forward to your application!