Technical Customer Advisor for Online Booking Provider (German Speaker)

Have you always wanted to live and work in one of Europe's most vibrant metropolises? Then this is your chance! We are looking for a dynamic and adaptive person for the technical support position in Lisbon. Apply today and join one of the largest and best known online accommodation providers in the world!

Your responsibilities and impact as a Technical Customer Advisor will be:
You will be working for a booming telecommunications and entertainment company! In this role, you are responsible to:
Offer information, solutions and to advise customers regarding the company’s services, over the phone, emails and chat
Contribute to a positive customer experience through a responsible treatment of each contact
Achieve the performance targets defined by the project
Ensure and participate in the success of the department
Guarantee clients satisfaction and high level of quality

Skills, qualifications and interests you need to succeed in this role:
You have a native level of German and good level of English – this is a must!
Experience in technical Troubleshooting is an advantage
You have a professional attitude and strong customer service skills
You have excellent listening and communication skills
You are willing to learn and, develop and acquire new skills
You are dynamic and self-motivated
You are open minded, a real team player and willing to work in an international and multicultural environment

What’s in it for you?
Fully work from home possibility 
CDI - 3 months of trial period
Working hours: Monday to Sunday, rotating shifts 8 am to 5 pm
A package in line with the market: 1100€ gross/month (paid 14x) + 100€ / month language bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 12 months of accommodation in shared flat provided by the company (rental fee to pay)
Opportunity to be part of a challenging and fast paced environment
Possibility to collaborate with some of the biggest brands in the industry A multicultural and international environment
Fully paid training, professional development and career evolution

What should you expect from living in Lisbon?
A colorful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous café culture
Friendly people, good vibes and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment


Required language: German