Technical Customer Service (Dutch/Flemish Speaker)

Do you get satisfied from helping customers with technical issues? Do you have excellent listening and questioning skills? And do you have a problem-solving mentality?

Then this job in sunny and vibrant Barcelona might be for you! 

Your responsibilities and impact working as a Technical Customer Support will be:
Taking care of inquiries and providing support via e-mail and phone calls
Adressing credit card holders' inquiries and ensure the security of credit card information
Your core responsibilities include identity verification, responding to queries, and providing guidance on necessary steps
Maintaining and updating the clients' accounts
Observing the ongoing procedures to guarantee the compliance of set standards
Reporting and analysing client and device information, dispatching replacement products and samples and catching up with clients according to departmental standards
Dealing with sensible data
Ensuring high-quality service and client’s satisfaction

What's in it for you?
Type of contract: Indefinido
Fulltime, rotative shifts from Mon-Sun, between 08:00 - 00:00
Hybrid work model
Training: 5 days, normal office hours
Equipment provided
Growing opportunities within the company
Events with the team
Free Spanish lessons
Meal allowances possible
Constant training
International environment
Support from the company regarding NIE and SSN

Skills, qualifications and interests you need to succeed in this role:
A native level of Dutch and a good level of English 
Having interest in technical support and troubleshooting
Being an attentive listener, comfortable and skilful at communicating with people
Being energetic, innovative and working proactively at a fast pace
Being able to handle sensitive data reliably

Your Future Company:
This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees, they are looking for new members to join their multilingual team based in Barcelona.

Living in Barcelona: What to Expect
The unique experience of an international and diverse culture
A beautiful beach city surrounded by both coastal towns and mountains
Delightful gastronomic experiences of Spanish, Catalan and World cuisines
Quite a dynamic and active urban life where it is difficult to get bored
Sunny days, Mediterranean weather and a relaxed lifestyle
An attractive startup and innovation hub with exciting opportunities

Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.


Required language: Dutch