Technical Customer Service for Bose (German Speaker)

Today, working for technology brands rimes with passion, energy and innovative spirit. This sounds like you? Check this out and you might soon join their international office in Lisbon!
 
Your responsibilities and impact as a Customer Service Agent for Bose will be:
Providing support to customers by responding to inbound requests and document relevant case information
Assisting users with pre-sales,
general inquiries and technical support issues via phone/email/social media channels 
Adapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/e-commerce reviews) channels Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner
 
Skills, qualifications and interests you need to succeed in this role:
 
The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspects of the job. Are you customer service oriented, have good communication skills, pro-active and team player? Then they might have an opportunity for you to join them!
You are fluent in German and good command of English
You are motivated, reliable and committed in your work
Customer service and quality is part of you
You have a drive for excellence and professionalism
You have excellent communication skills
You are a real team player and willing to work with many other nationalities
 
What’s in it for you?
Type of contract: one year contract, renewable every year
Working hours: full time or part time options on rotating shifts (Mon-Sat 8 AM to 5 PM)
Salary conditions (*)
 2 options:Including free accommodation (shared flat, all bills included): 950€ – 1.000€ gross/month (based on level of experience)
Excluding accommodation: 1.350€ gross/month (based on level of experience)
For international candidates:
Reimbursement of your initial flight expenses after 9 months
Airport pick up
Yearly two-way flight ticket back to your home country (within the EU)
Help in paperwork, opening bank account, etc. upon your arrival
Private health insurance included from the first day of your contract
Free Portuguese lessons, cooking classes, sport activities and social events organized by the company
Real career opportunities in different career paths

Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

What should you expect from living in Lisbon?
A colourful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous cafe culture
Friendly people, good vibes and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment



Required language: German