Technical Customer Service Manager

Stora Enso is the global rethinker of the paper, biomaterials, wood products and packaging industry. We always rethink the old and expand to the new to offer our customers innovative solutions based on renewable materials. Stora Enso employs some 28 000 people worldwide, and our sales in 2013 amounted to EUR 10.5 billion.

Job description
Consumer Board is a division within Stora Enso. Consumer Board products covers all major board categories and end-uses such as liquid packaging boards, food service boards, graphical boards and carton boards for use in food packaging, cigarettes, pharmaceuticals, cosmetics and luxury products.

Stora Enso Consumer Board is looking for a TCS Manager responsible for technical service to customers in the Liquid Packaging Board segment. The TCS position represents a vital part of the Key Account Teams.

The TCS Manager is employed by Stora Enso Skoghall Mill and reports to Technical Director Consumer Boards.

The Liquid Packaging Board segment is working with all the major global LPB companies which all have high requirements on product quality and technical support. Do you have the skills, customer focus and the enthusiasm to join our team?

The TCS Manager is responsible for complaint handling within Skoghall mill and should ensure information flow towards customer and production in order to meet customer requirements. The position holder is an important link between mill and Sales & Marketing regarding product development. TCS Manager shall support colleagues within Sales & Marketing with in-depth product knowledge.

Your responsibility area will include


• Solve technical claims and communicate with customers
• Find solutions to technical inquiries and ensure that answer is given to customer
• Proactive communication and presence with customers
• Administration of complaints and provide operational statistics
• Assisting and supporting customers when having technical difficulties or improvement opportunities
• Provide internal trainings
• Assist SDM in organizing and hosting mill visits for customers
• Provide input to product development from technical and production perspectives
• Take an active part in trial order follow-up and technical evaluation.
• Support product upgrades and new product launches from technical point-of-view at the mill
• Participate in R&D projects at the mill (resourcing agreed by Technical Director)

Qualifications
• Bachelor/Master degree in relevant technical areas
• Expert in product and board production knowledge
• Advanced in converting and packaging end-use knowledge
• Advanced in Quality systems
• Advanced in communication and presentation
• Good communication skills in both verbal and written English, other languages are an advantage
• Proactive attitude, ability to analyze information and take initiatives
• Structured approach
• Ability to do independent work and take decisions in different customer situations
• Ability to travel, at times extensively or on short notice
• Service minded and good team player

More informaton
Ann Moberg, Technical Director tel: +46 104673305
Union representatives:
Johan Johansson, Unionen +46 1046 73378
Frida Sandin, Sveriges Ingenjörer +46 1046 73735

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https://storaenso.taleo.net/careersection/1/jobdetail.ftl?job=003924&lang=en