Technical Customer Service Manager

We are looking for a Technical Customer Service Manager responsible for technical service to key customers in the Liquid Packaging Board segment. The position is a temporary position starting in September 2022 until December 2023. The TCS position represents a vital part of the Key Account Team. Your location will be Skoghall Mill and you will be working in Packaging Materials Division. You will report to Quality Manager.
Career for a better climate. Every day.
Part of the global bioeconomy, Stora Enso is a leading provider of renewable products in packaging, biomaterials, wooden construction and paper, and one of the largest private forest owners in the world. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow. Sustainability and responsible business practices are deeply embedded in our strategy.
About the position
The TCS Manager is responsible for complaint handling within Skoghall mill and should ensure information flow towards customer and production in order to meet customer requirements. The position holder is an important link between mill and Sales & Marketing regarding product development. TCS Manager shall support colleagues within Sales & Marketing with in-depth product knowledge.
Your responsibility area will include
Solve technical claims and communicate with customers.
Find solutions to technical inquiries and ensure that answer is given to customer.
Proactive communication and presence with customers.
Administration of complaints and provide operational statistics.
Assisting and supporting customers when having technical difficulties or improvement opportunities.
Provide internal trainings.
Assist in organizing and hosting mill visits for customers.
Provide input to product development from technical and production perspectives.
Take an active part in trial order follow-up and technical evaluation.
Support product upgrades and new product launches from technical point-of-view at the mill
Participate in R&D projects when relevant.



What we offer
We believe that our employees are key to our success. We offer a total rewards package to engage our employees, including elements such as compensation, employee benefits, professional development, growth opportunities, recognition and wellbeing. Joining us, you will get to be a part of the journey Stora Enso is on – transforming from a traditional forest industry company, into a renewable materials growth company.
The Liquid Packaging Board segment is working with all the major global LPB companies which all have high requirements on product quality and technical support. Do you have the skills, customer focus and the enthusiasm to join our team?
Who we are looking for
We are looking for a person, who are an expert in product and board production knowledge. You have advanced knowledge in converting and packaging end-use. You are a good communicator and are an experienced presenter. As a person, you are structured and have a proactive attitude. You are analytical and have the ability to analyze information and take initiatives. This position requires some travelling at times.
Skills and qualifications needed in the role:
Bachelor/Master degree in relevant technical areas
Good communication skills in both verbal and written Swedish and English, other languages are an advantage.
Ability to do independent work and take decisions in different customer situations.
Service minded and good team player



Our culture and work towards a more sustainable future is based on these themes which, we hope, will resonate with you as well:
Create customer value: Demonstrates drive to create value for our customers by understanding their needs and our capabilities.
Drive Business Performance: Demonstrates the ability to translate strategy to action by making decisions, delivering results and proactively looking for new business opportunities.
Do what's right: Lives by and stands up for our values. Treats everyone fairly and respectfully and acts with integrity according to our Code.
Inspire and motivate: Inspires and motivates by providing a clear direction towards a compelling future, offering clarity and support along the journey.
Manage and Grow: Ensures delivery and value whilst nurturing performance, diversity and inclusion.



Additional information
Please submit your application via our recruitment system latest by 31st of July. Questions can be directed to Hiring Manager Kristian Goldszer, +46 702 836 864, Kristian.Goldszer@storaenso.com or to Recruitment Specialist Isabelle von Schalien, +46 70 276 81 94, Isabelle.von.schalien@storaenso.com. We accept applications submitted only through our recruitment system.
What happens after you apply?
To prepare yourself for our recruitment process, please explore the page provided: https://www.storaenso.com/en/careers/applying-for-a-job
The Packaging Materials division aims to lead the development of circular packaging, providing premium packaging materials based on virgin and recycled fiber. Addressing the needs of today's eco-conscious consumers, Stora Enso helps customers replace fossil-based materials with low-carbon, renewable and recyclable alternatives for their food and drink, pharmaceutical or transport packaging. A wide selection of barrier coatings enables design optimization for various demanding packaging end-uses.
Our low-carbon, fiber-based products are renewable and recyclable. They offer solutions to climate change and promote positive impacts on the environment, thus enabling our customers to become more eco-friendly. We employ some 22,000 people. Our shares are listed on the Helsinki (STEAV, STERV) and Stockholm (STE A, STE R) stock exchanges. In addition, the shares are traded in the USA as ADRs.
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