Technical Customer Support Specialist

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About the role

As a Technical Customer Support Specialist at Heads, you will be an essential part of our Customer Success team, and report directly to the COO. You will be responsible for providing top-tier support and ensuring the smooth operation of software systems for our clients.

Your key responsibilities will include

Operational and Service Support: Deliver high-quality operational and service support to ensure customer satisfaction.

Technical Customer Support: Handle and resolve hardware and software issues, providing expert assistance to our customers.

Upgrade Execution: Perform and manage system upgrades efficiently, ensuring minimal disruption to the customer environment.

Environment Monitoring and Troubleshooting: Monitor, test, validate, and troubleshoot customer environments to maintain optimal performance.

Process Improvement: Drive and execute initiatives to improve workflows and scripts, enhancing overall efficiency and quality.

Automation: Develop and implement automated routines and scripts for upgrades and server management.


Required Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

Proven experience as a System Administrator, including operational IT tasks, system maintenance, and upgrades.

Technical Skills: Strong troubleshooting abilities with a solid understanding of computer systems, software, and networks.

Hardware Management: Previous experience managing and installing retail hardware devices such as scanners, printers, and card machines.

Programming Knowledge: Familiarity with programming languages, databases, and web technologies.

Proficiency in Swedish and English.


 
Preferred Experiences

Previous experience in the Retail Industry.

Familiarity with support ticketing systems such as JIRA.

Technical Proficiency

Mandatory

Windows Operating System

Common web technologies (REST, JSON)

PowerShell (for automating scripts)




Preferred

Unix/Linux Operating Systems

NGINX

SQL





Who are you?

Customer-oriented attitude with a passion for helping people and solving problems.

Excellent communication skills, both written and verbal, with the ability to explain complex technical issues to non-technical users.

Strong executing skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Innovative, open and curious mind which drives you to learn and solve problems.

Genuine interest and passion in technology.


 

Our Offer
Health & Wellness

We've got you covered with private health and pension insurance, plus a wellness grant of 5000 SEK every year to keep you feeling great.

Company Gatherings
A few times a year, we all come together for company events. It's a chance to hang out, workshop, chat, and have a blast.

Vacation

Enjoy 30 days of paid vacation to relax, recharge, and spend time with your loved ones.

Career Development 

Your growth is our growth. That's why we're happy to invest in training programs to help you develop and succeed.

Work Flexibility

We believe in the power of face-to-face interactions but also value the freedom and focus that come with remote work. We strive for a healthy balance of both.