Technical Engineer - TSA Network Operations

Company Description


Do you want to work with one of the fashion industry’s biggest tech transformations and develop and manage H&M Groups network globally? Join us and become our new Technical Engineer!
The H&M group is on an exciting journey to meet and exceed our customers' expectations today, tomorrow and in the future. Rapid technological development and new customer behaviors are transforming the fashion retail industry. To cater the individual needs and desires of our millions of customers, we deliver technological solutions for the entire value chain for all our brands.
Join our journey!. 




Job Description


As a Technical Engineer you will work within the Technical Service Area Network. We are focusing on operating and managing the H&M Network and at the same time developing the next generation Network infrastructure for a cloud-based application delivery, collapsing our Network, and running Network as a code to increase end user experience and Network availability for our business across all locations around the world. We work closely with suppliers and outsourced functions to govern optimal spend and cooperation within the Network domain.
Our mission within the Network team is to deliver an intelligent, innovative, and trusted network with business aligned availability, being an enabler for H&M digitalization journey to deliver great user experience.
Team values that we embrace in our daily work are essential and we learn and listen to each other to make sure that we deliver business value, learn new things in a positive and open-minded environment. The ambition is to be in the forefront of technology with a fit for purpose Network to support the H&M business.
As a Technical Engineer you will join the new TSA Network Operations team that is being formed. The new team mission is to Provide “World Class” Network Infrastructure Operations by delivering Security, Predictability, Proactiveness, Realtime Visibility, Performance and Quality in cooperation with our operational partner. You will be in the center of the action contributing and learning new skills every day making sure that H&Ms Global Network Operations delivery is in line with business needs.
Responsibilities
Visualize performance and ensure system availability, capacity, network paths, and reliability.
Control that the architectural policies and guideline are followed and are in accordance with roadmap and designs.
Analyze, design, develop and maintain operational roadmaps and implementation plans.
Documentation of service design package and service descriptions.
Documentation of guidelines, processes, and routines
Provide Level-2/3 support and troubleshooting to resolve issues.
Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
Liaise with vendors and other IT personnel for problem resolution.
Contribute to the Domain and Product Area strategy and OKRs
Striving for cost efficiency and automation based on trends and new technologies for service-visualization.
Provide technical engineering and best practices concerning Life Cycle within Network.
Stay current with industry trends and best practices, making recommendations as needed to help our company develop.
Understand and visualize concepts that are not yet concrete, and use your problem-solving skills, strong analytic ability, creativity and customer and business drive to find a solution.
See the big picture, identify patterns, and instinctively know how to win support for your ideas.
Takes the initiative and are not afraid to take the first steps to identify and address existing and potential obstacles, issues, risks, and opportunities.





Qualifications


Who are you?
As a Technical Engineer at H&M Group we believe you are a true team player who has several years of experience of global IT and complex network environments with basic understanding of Agile methodology. You can take responsibility, work proactively and continuously improve activities in complex, quickly transforming environments You will be a key player and we believe you are self-driven, adaptable, collaborative, open-minded and able to work in a flexible environment with a non-prestigious approach.
Furthermore, we believe you have:
Experience from network delivery and operations from either telecoms or large information technology companies.
Hands-on experience with monitoring, network diagnostic and network analytics tools.
Hands-on experience with scripting for network automation needs.
Preferably CCNP and/or CCDP certified or similar, Cisco DevNet certification is a plus.
A curious mindset to learn and understand how the Network delivery can support the business needs.
Strong documentation and good communication skills – both written and verbal.
Understanding and experience in IP Networking and SDWAN and SD-LAN.
Understanding of Cloud networking and cloud connectivity solutions in a multi-cloud environment.
Understanding of network security (IPS, proxy, firewall, reverse-proxy, load balancing, VPN), Datacenter and Wi-Fi and experience of micro segmentation and profiling.
Experience and knowledge of ITIL and ITSM frameworks.
Experience of routing, switching, WAN optimization, MP-BGP, Ethernet QoS, DMVPN, VPLS etc.
Experience of working with APIs and system integrations.

Additional Information
Who are we?
H&M Group is a family of brands with the desire to make great design available to everyone in a sustainable and circular way. Rapid technological development is transforming the fashion retail industry. We are seizing this opportunity to not only challenge ourselves, but the whole industry with the aim to be the most impactful ecosystem.
We operate on a large scale across 74 markets. From AI to data-driven business development, user experience to engineering, we turn business challenges into innovative tech solutions – making H&M Group a global leader in combining tech, fashion, and design.