Technical Operations Team Lead

The Technical Operations Team Lead has leadership and organizational skills as well as a deep understanding of enterprise application operations.

Key responsibilities include:

Co-ordinating the tasks in the team and manages expectations from stakeholders. * Driving continuous improvement in team tasks and standard operating procedures * Reporting on team performance and challenges to Technical Operations management team. * Application management on an architectural level on SG Digital sites * Driving operational requirements towards development and product management organizations * Taking initiatives to process and solution improvements * Verifying releases on an operational level such as stability and maintainability. * Preparation of releases before live deployment * Handling of incoming incidents, change requests, problems and in depth root cause analyses * Documentation from an application operations perspective. knowledge base articles, operation manuals, deployment instructions, incident and problem notes.

Qualifications



Proven leadership and organizational skills
At least 5 years coherent experience of IT support and system administration in Linux and/or Windows and application management. Network, Security, project work, solutions development.
In depth architectural knowledge, focused on monitoring and operation of applications.
Good practice methodologies and tools for configuration and automation.
A good understanding of database operations and architecture.
ITIL knowledge and understanding.