Technical Product Specialist

Let's build the future together!
Teamtailor (https://career.teamtailor.com/jobs/www.teamtailor.com) is an Employer Branding and an ATS SaaS platform used by over 6 000 companies, 200.000 users in 90 countries around the world 🌏.

Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving for responsibilities. It also means having lots of fun 🥳

Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning and is truly part of its strength today! There are no typical profiles, each and every team member shares our vision and wants to be part of its success :

We're now looking for a Technical Product Specialist to join our Customer Success department and be a part of our Product Specialist team. As a Technical Product Specialist at Teamtailor you will work closely with our customers and provide technical guidance and expertise on the use of Teamtailor's software and how to work with external integrations. You will be the link between our customers and cross-department internally.

We are looking for a passionate person with technical capabilities to help solve complex technical challenges for our customers. You will be a Teamtailor expert, but also an expert in the tech stack of our customers, ensuring Teamtailor runs seamlessly with our customers' other core systems/integrations.

You will work with customers and colleagues all over the world, you will master our product and help our us to preach Teamtailor 🙌

As a Technical Product Specialist at Teamtailor - you will 📝
- Assist Customer Success and Sales with product technical support and assistance

- Create and maintain relevant documentation and develop knowledge bases and FAQs for product technical support activities.

- Be the bridge between the Sales, Customer Success, and Product department
- Support with APIs, BI-systems, SSO & general technical cases

- Project leading technical cases, both internally and externally.

- Supporting customers with custom integration setups

- Work with supporting to evaluate complex customer problem, identify root causes and derive resolutions.

- Play an active role contributing to product training processes, product documentation, technical webinars, etc.



As a Technical Product Specialist at Teamtailor you will be offered:
- Incredible development opportunities
- Own and lead customer projects
- The opportunity to work with the market's best product
- Be part of a great team 💕
- Yearly company retreats/kick-offs in the sun.
- Amazing extracurricular activities such as workouts, great food, and fun games!



Is this you?
- Hands-on technical consulting and solution implementation experience
- Enjoy making others’ lives easier through talking and supporting integrations between systems and technical cases
- You are organized, creative and analytical problem-solving
- You quickly learn new technologies
- You are a people person who can speak both Tech and Customer care lingo 🖖
- Good communication skills in English both written and spoken;
- You are used or like working close to customers



PS. language skills are always very welcome, so do not hide them if you have them 👀

We value your personality, and we believe you're passionate about your work and ambitious. We are looking forward to getting to know you!