Technical Quality and Support Specialist

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation
In this role you will be part of "Global Center of Competence Power Quality” (former FACTS), a business unit within Hitachi Energy. FACTS technology enables power systems owners to increase their existing power systems' capacity while improving electrical stability. The result is more electrical power can reach consumers with minimal environmental impact after shorter project times and at lower investment costs. This pioneering technology is developed at the Power Quality unit in Västerås and sold to customers worldwide.
Our unit in Västerås, currently has a vacancy for a Technical Quality and Support Specialist, in our GCoC Service department. If you have the necessary drive and results focus, we can offer a stimulating and dynamic environment in a global context where you will be working at the forefront of the industry.
As a Technical Quality and Support Specialist you will have two main tasks. One task is to support the sales team when there are complex technical requirements and guiding in technical solutions.
In your other main task, you will be identifying, analyzing and driving quality improvements in close collaboration with other engineering functions. This task will include being part of root cause analysis and corrective and preventive actions.
“By taking on these responsibilities, you will play a crucial role in enhancing our service quality and ensuring customer satisfaction through effective problem-solving and continuous improvement.” - Hiring Manager, Sofia Normark
Your responsibilities:
Provide technical guidance in service sales and tendering to determine the most appropriate and cost-effective solutions to meet customer needs in our upgrade tenders.
Participate in root cause analysis and contribute to project lessons learned to identify and rectify systemic issues, driving corrective actions accordingly.
Follow up on warranty and post-warranty failures to identify and mitigate systemic issues.
Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

Your background
A MSc in Electrical Engineering or Engineering Physics or similar.
An experienced professional with a strong customer focus as well as an analytical mind who wants to take the career to the next level.
Former experience from working with deliveries of electrical power plants or converter stations, preferably with experience from a variance of positions within different. disciplines like system design, control design and/or commissioning
Former experience from working with continuous improvement and lean or SixSigma methodologies is beneficial
An outgoing personality is a must, as this job entails a great deal of customer contacts and close cooperation with colleagues and suppliers.
Proficiency in English

What we offer
Collective agreement
Flexible working time (only to be added for all White collar roles)
Health care and wellness allowance
Fantastic career possibilities within Hitachi Energy both within Sweden and globally
Mentor to support you throughout onboard phase
Various trainings and education supporting employee development​
Diversified company with over 70+ nationalities working in Sweden
Supplementary compensation for parental leave
Employee Benefit Portal with thousands of discounts and perks

More about us
Are you ready for a new exciting challenge? Does the above description sound like you? Welcome to apply before 15 September 2024!
Recruiting Manager Sofia Normark, +46 107-38 69 18, will answer your questions about the position. Union representatives - Sveriges Ingenjörer; Stefan Andersson, +46 107- 38 08 21; Ledarna: Lenny Larsson, +46 21-32 85 47; Unionen: Karin Ulvemark, +46 107-38 51 42 or Ingrid Rinaldo, +46 107- 38 51 42. All other questions can be directed to Talent Partner Filippa Bengtsson, Filippa.bengtsson@hitachienergy.com