Technical Service Coordinator

Cepheid is a leading molecular diagnostics company dedicated to improving healthcare by developing, manufacturing, and marketing accurate yet easy-to-use molecular systems and tests. In Solna, we develop and manufacture diagnostics tests that improve patient outcome all over the world.
Even though we have already expanded and doubled in size the past year, we are still growing, and are now in search of a star passionate in our quest of making a difference!
We are now introducing the role Technical Service Coordinator in the Nordics! This is the primary point of contact for requests linked to Technical Service for systems installed, mostly in EU, and the purpose is to reassure the happiness of our customers through high quality service administration. Are you someone who thrives in dynamic, fast-paced, multicultural settings and have worked in an international matrix organisation? If yes, then Cepheid might be just the fit you're looking for.
Responsibilities
handle service requests that are linked to instrumentation into the service management’s software
drive requests from quotation to delivery and customer happiness
handle invoicing, issue of credit notes, and return of goods
Field Engineer dispatch
identify, develop, and implement improvements to support processes and procedures
align work with Quality Management System procedures and team objectives



Qualifications
To succeed in the best possible way we believe that the ideal candidate has a high school degree, or equivalent experience, with 2-5 years of relevant work experience. This in combination with the following experiences will improve your chances of qualifying for a first interview with us:
Proficient English and Swedish (written and oral) is required, and it is advantageous if you happen to also speak Danish, Norwegian or Finnish.
Knowledge of international trade rules (incoterm, customs, etc) in Europe.
Comfortable with ambiguity and able to positively cope with change
Advantageous if you are familiar with SAP, or similar ERP systems
able to follow intricate procedures and processes
be able to work independently in a structured manner with ability to prioritize critical tasks



If you have experience of working at a carrier or integrator company this would be ideal. Furthermore, we are looking for someone that can easily build relations and teamwork with different teams. It is therefore also of essence to have excellent written and verbal communication skills.
What we offer
We offer to be part of an international, dynamic and driven team of 13 sharp, but friendly, colleagues with a high focus in achieving results and improvements. We do however also value having fun together, and teamwork is very important. We are a leading global company, with managers that care about their team members, and will help you to grow and advance your career. Cepheid will give you a chance to challenge yourself and others, while also offering a competitive market salary, and a wide range of benefits. We are interviewing continouosly and the position may be filled before date of last application day, so please submit your application as soon as possible.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.