Technical Service Data Analyst

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do
Do you feel energized and motivated with the opportunity to be an active part in our work in safeguarding millions of truck deliveries safely reaching their destinations?
This is daily life at Technical Service, and we are currently looking for a Data Analyst to join our team in Quality & Customer Satisfaction in Gothenburg, Sweden

Your future team
Technical Service (TS) have the responsibility to deliver and coordinate technical support for Volvo HD trucks; diesel, LNG and BEV (Battery Electric Vehicle) and Volvo MD BEV Driveline towards market companies and importers and are the link between the market and design departments at Volvo Group Trucks Technology. We contribute to the Product Development process with our field and aftermarket expertise.


How you will make an impact

Within Technical Service we annually resolve more than 25 000 support cases, each representing a customer concern. As Data Analyst at TS you hold an important role being the Product Owner for TS data management platform and responsible for securing and preparing vehicle generated data, supporting our Product Specialists to analyze issues in customer trucks.
You will also work proactive; develop tools to analyze and find patterns and anomalies to understand why and prevent failure or break downs from happening. You will contribute to conceptualizing data analysis innovation projects and yearly DA development plan etc. You will work in close corporation both with our Product Specialists, as well as market companies/importers and internal Volvo Group customers. You will be a natural connection and an engaged contributor in our global analytics forums. You take own initiative, use your creativity to excel on the tasks and create the unexpected next analytics support we did not know we can´t live without.


This is what we offer

You will be part of a great team of technically skilled, social, innovative and passionate colleagues with a good sense of humor -focusing on the common goal of keeping our customer on the road. We learn new things every day and we discuss and share our findings with each other. As a Data Analyst at Technical Service you get a unique opportunity to rapidly complement your current expertise with a deep understanding of real-life customer usage -and develop an extensive market knowledge and global network.


This is you

As we use many different sources of data, you are a structured individual with passion for data analytics and data storytelling. You have strong problem-solving skills and you enjoy discovering patterns in complex data. You have a holistic, open, innovative mind-set.
You are interested in technology and work hard to make tomorrow better than today. You have social skills and can build a network and maintain good relationships. You proactively acquire new knowledge and help others on the same journey.

•    Minimum B.Sc. degree in Engineering, Computer Science, Mathematics or equal
•    Documented programming skills in HTML, SQL, Python, Java, .net, C++, C#, Knime etc
•    Documented experience with machine learning and visualizations
•    Data visualization using Power BI
•    Good understanding of data modeling and relatable database concepts
•    Knowledge of data gathering, cleaning and transforming techniques 
•    Experience in Spark SQL, T-SQL  and Databricks 
•    Matrix generation (Weibull) 
•    Business savvy, understand information from business perspective and use that to more effectively develop enabling technologies
•    Experience in RPA is an advantage
•    English and Swedish, oral and written

We are actively looking to increase diversity, equity and inclusiveness in our operations. That’s why we want to create teams with a good mixture of male/female, different personal backgrounds and ages. Fresh from university? -Warmly welcome!


Are we a perfect match?

We go to work every day making real change to real people. In addition to a highly rewarding job, we also offer you a global company with fantastic opportunities for you to develop and grow. Join us! 
Curious, and have some questions? Give me a call! Merja Hellanmaa, Manager Technical Service, +46 739022236
We apply a continuous selection process and interviews may be held before the end date, send in your application today!
Last application date is 18th of January. Due to holidays no applications will be reviewed before week 1. We value your data privacy and therefore do not accept applications via mail.