Technical Service Specialist

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You will be part of Motion Services in Västerås. We provide service to the global installed base of high voltage rotating machines. At ABB, we are proud to offer you an environment where we value personal and professional development.
We are looking for a customer- and team-oriented person for the role of Technical Service Specialist. If you like to build relations and provide great customer service on a high technical level, this is the right position for you.
This position reports to Service Team Leader.
Your responsibilities
Your main task will be to technically support our local service units and external customers as well as our own organization.
Warranty handling for the factory products is also part of the task that involves technical investigations and root cause analyses.
With your technical know-how, high quality awareness and your structured way of performing assigned cases, you will make sure that all cases/projects are well handled in a professional way, both in a communication and a technical perspective.
All work is case managed in a common database.
You will be part of a team with seven colleagues in the technical support organization at the Global Technical Support Center in Västerås.



Your background
You have a couple of years work experience from a similar role, preferably from a technical field and electrical machines and control, protection and regulation of such equipment.
You are a team player who constantly looks for opportunities to improve the way we work in order to find better ways to serve our customers and obtaining highest service level.
To communicate in both Swedish and English is essential for this position.
Preferably you are familiar with SAP.
With your positive attitude, you contribute to a positive working environment as well as having our customers as first priority.



More about us
ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day.
Recruiting Manager Magnus Johansson, +4621-32 95 73, will answer your questions about the position. Union representatives - Sveriges ingenjörer: Håkan Sjöberg, +4621-32 91 69; Ledarna: Lenny Larsson, +4621-32 85 47; Unionen: Hannah Norén, +4621-34 23 01. Any other questions can be directed to Talent Partner Johanna Rosen, +4621-32 50 00.
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.