Technical Service Support Engineer

Xylem |ˈzīləm|
1) The tissue in plants that brings water upward from the roots;
2) a leading global water technology company.
Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us at www.xylem.com​.

We Offer You More Than Just “A Job
Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Emerging Leaders, and Working Parents Networks.


The Role:
Xylem is seeking a Technical Service Support Engineer to join our Lifecycle Services Support team. The Technical Service Support Engineer is a critical role designed to provide technical support to Xylem commercial teams, regional service centers and users of Flygt branded products. We are always striving to develop our work and get better at what we do. If you thrive in an environment of continuous improvement and want to be part of a journey towards a more digitalized way of working, this is the position for you.
The ideal Technical Support Engineering candidate is passionate about technical service and customers. A true problem solver, the Technical Support Engineer will take personal ownership in seeing a problem through to resolution.


Essential Duties/Principal Responsibilities:
Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution for the service, maintenance and repair of Flygt products.
Organizing service training programs and creating new training content for the servicing and repair of Flygt products; focused on creating capability and skills for Xylem commercial teams, distributors and customers to improve our global service experience.
Develop improvements to provide safer, faster, clearer service outcomes for customers and Xylem stakeholders.
Collaboration with Product Development and Product Management to ensure product-serviceability for new and existing products.


Qualifications:
Bachelor of Science/Arts 4 year technical Degree
5+ years experience working with rotating equipment or electro-mechanical products. Ideally this includes servicing, designing, manufacturing, or technical support experience.
Expert knowledge in Microsoft Office suite, particularly Excel and PowerPoint
Knowledge/experience with SAP or other ERP systems, Salesforce.com tools.
Knowledge of Tableau usage/report building and other Business Intelligence tools.
Good language skills in English, speaking and writing.
Experience in customer support, technical support, system administration or related customer facing role
Ability to learn new technologies quickly.
Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person, etc.).
Ability to work independently with little direct supervision and as a part of a team.

Preferred Qualifications
Experience in developing and delivering trainings
Good language skills in Swedish, speaking and writing



Information:
Welcome to submit your application. Please note that we only accept applications via our online tool and that selection and interviews take place on an ongoing basis.
If you have any questions, please contact Philip Dubnitzki, Global Lifecycle Service Support, Training and Capability Director at philip.dubnitzki@xylem.com or alternatively Daniel Långberg, Corporare Recruiter at daniel.langberg@xylem.com.