Technical Services Engineer

Technical Services Engineer, English language



We have a job opening for a role in the Technical Services team, we're eager to find our new English-speaking Technical Services Engineer.



Take a look at your future team behind the scenes by clicking/pasting this URL:

https://www.youtube.com/watch?v=7IhTip6pfMA&feature=youtu.be



At your disposal, you will have senior Technical Services Engineers, a team of Product Specialists and all your other technical services colleagues that are able to provide product-specific assistance and general help in the role. You will be a part of a wide team of around 30-50 people.



This position is in Lund, the southern part of Sweden, in close proximity to Malmö and Copenhagen.



We offer great benefits, like breakfast every day, classic Swedish Fika on Fridays, physical training grants, insurance, and an extensive onboarding program.



What you'll do here as a Technical Services Engineer:

* You will provide profound technical support to our partners and customers in the Middle East Africa- region & support other regions.
* You will work, troubleshoot and communicate with customers through a web-based ticketing system, telephone support and chat system.
* You have a lab with our camera portfolio and supportive colleagues that allow you to dig deeper into complex scenarios in the back end.



Your primary responsibility will be to:

* Provide "first-call resolution" wherever possible and have ownership of issues through fulfilment.
* Assist with system navigation, first-time installations etc.
* Ask customers targeted questions to understand the root of the problem quickly.
* Succinctly and effectively answer customer service queries.
* Diagnose and troubleshoot software and hardware problems
* Escalate to other departments



Who are we looking for?

Working as a Technical Services Engineer requires good communication and problem-solving skills. We believe that being energetic and self-sufficient is important to be successful in this role. Understanding professional communication, adapting to the customer needs, and following up with customers are important requirements.



Since you will be supporting the Middle East & Africa team, you must be able to both speak and write English fluently.



We'd love to hear that you have/are:

* An IT education and experience within IT network & infrastructure and customer support
* Excellent communication skills both verbally and in writing
* A good technical foundation to stand on, including Network concepts and Microsoft Windows OS
* Experience in technical troubleshooting
* Stress resilient and ability to prioritize tasks
* A collaborating team player that shows an ability to quickly fit in a group



Bonus points:

* Knowing Turkish in both verbal and writings
* Previous experience with Middle Eastern customers
* Previous experience with Salesforce (Service Cloud)



As a member of the Axis team, you will be part of a young, dynamic and multicultural environment. You would be working with a highly developed technology and a high-value brand. Together with your colleagues, you will be considered a key asset in moving Axis towards the goal of being number one in their industry and giving our customers a state-of-the-art service.



Ready to Act?

Openness might be a buzz word in other companies, but at Axis, this is the core of who we are. Our most important asset is our ability to cooperate. We have realized that great ideas can come from anywhere. Therefore, we encourage everybody to contribute and innovate.



Do you recognize yourself in this profile? We want to hear from you!



Please note, your CV must be in English to be considered for the role.



If you have any questions, please contact hiring manager:

Franko Zovic
Manager, Technical Services