Technical Services Engineer – English and Russian speaking

About Axis Communications
As the market leader in network video, Axis is leading the way to a smarter, safer, more secure world — driving the shift from analog to digital video surveillance. Offering network video solutions for professional installations, Axis’ products and solutions are based on an innovative, open technology platform.

Axis has more than 1,400 dedicated employees in 40 locations around the world and cooperates with partners covering 179 countries. Founded in 1984, Axis is a Sweden-based IT company listed on NASDAQ OMX Stockholm under the ticker AXIS. For more information about Axis, please visit our website www.axis.com.


Reference number: 909

WHAT IS AXIS?
Axis is not just a company - Axis is a culture, Axis is a way of life. The employees here are innovative, dedicated and energetic and that’s just the beginning. Our employees are the driving force of the company and seek to move it forward towards the goal of being number one in our industry. We allow and promote independent thinking; we seek to act as one, to be always open, and to think big!

Axis is looking for the right person to fill an open position as a Technical Services Engineer in our Technical Services team within our Sales organization.

This position is located in the city of Lund in the southern part of Sweden, and in close proximity of Malmö and Copenhagen.

WHAT WILL YOU DO
As a Technical Services Engineer you will be in contact with both end users and Axis partners to handle technical support cases for primarily Russian speaking countries and other Eastern European countries in English. You will also work as a back-up for other regions and to a large extent cover chat, which is one of the ways customers can contact us.

We support over telephone, via a Web portal system (support tickets in writing), and via chat.

Besides having a technical foundation, you need to be able to take good care of our customers. Customer care is one of our biggest focuses!

Your main tasks will be to:

* Provide advanced phone, Web portal system, and chat support to end-users, resellers/partners, and distributors
* Work with a case driven system where you have the final responsibility towards the customer for concluding and closing your cases
* At a professional communication level, maintain a good dialogue with the customer throughout the resolution of a support case
* Assist primarily the sales office in your region, with both after sales and pre-sales support
* Build technical knowledge and contribute to developing the support function within the team.

At your disposal you will have senior technical services engineers, a team of product specialists, and all your other technical services colleagues providing you with product specific assistance and general help in the role.

The position involves a few travels a year within Europe.

WHO ARE WE LOOKING FOR
We think that you are a service-minded, social, and structured individual. You have a large technical interest and excellent communication skills in native Russian, both verbal and written. You also have excellent communication and writing skills in English. If you also speak Polish it’s seen as an advantage, but not a requirement.

You are open-minded, understand the value of team cooperation and have experience from working with customer support. You understand the technical aspects of products and their functionalities. You have a sound knowledge of basic computer software and hardware technology and we believe you have a keen general interest in networking technologies, the Internet, LANs and network products.

Experience in one or more of the areas below are considered a plus: camera/image knowledge, network protocols, surveillance camera systems, servers and storage systems, client/server OS and application management.

TECHNICAL SERVICES TEAM
The Technical Services team is responsible for the support in for Europe, Middle East, and Africa. All functions are located in Lund, Sweden, and we’re currently a team of around 25 people.

WHAT AXIS CAN DO FOR YOU?
Axis can offer you a young, dynamic and multicultural environment, with on the edge technology and a highly valuated brand. We are the world leader in network video and as a Technical Services Engineer you will play an important role in the organization, influencing our customers’ total experience of Axis products. Come join us!

READY TO ACT
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.

Are you up for the challenge?

Find out more from our Technical Services Manager Bo Gabrielsson, or Florian Combacau, at phone +46 46 272 1800.

Send your application before August 22, 2013.