Technical Services Engineer – English speaking

About Axis Communications
Axis offers intelligent security solutions that enable a smarter, safer world. As the global market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to its customers and carried through a global partner network. Axis has long-term relationships with partners and provides them with knowledge and ground-breaking network products in existing and new markets.

Axis has more than 1,600 dedicated employees in more than 40 countries around the world, supported by a network of over 60,000 partners across 179 countries. Founded in 1984, Axis is a Sweden-based company listed on NASDAQ OMX Stockholm under the ticker AXIS. For more information about Axis, please visit our website www.axis.com.


Reference number: 1096

WHAT IS AXIS?
Axis is a fast growing and innovative IT company with a global footprint. Our success is largely due to our highly skilled staff and our strong culture of daring to succeed and allowing ourselves to constantly break new ground. We allow and promote independent thinking; we seek to act as one, to be always open, and to think big!

Axis is looking for the right person to fill an open position as a Technical Services Engineer in our Technical Services team within our Sales organization.

This position is located in the city of Lund in the southern part of Sweden, and in close proximity of Malmö and Copenhagen.

WHAT WILL YOU DO
As a Technical Services Engineer you will be in contact with both end users and Axis partners to handle technical support cases for primarily UK and Ireland and other European countries in English. You will also work as a back-up for other regions and to a large extent cover chat, which is one of the ways customers can contact us.

We support over telephone, via a Web portal system (support tickets in writing), and via chat.

Besides having a technical foundation, you need to be able to take good care of our customers. Customer care is one of our biggest focuses!

Your main tasks will be to:

* Provide advanced phone, Web portal system, and chat support to end-users, resellers/partners, and distributors
* Work with a case driven system where you have the final responsibility towards the customer for concluding and closing your cases
* At a professional communication level, maintain a good dialogue with the customer throughout the resolution of a support case
* Assist primarily the sales office in your region, with both after sales and pre-sales support
* Build technical knowledge and contribute to developing the support function within the team.

At your disposal you will have senior technical services engineers, a team of product specialists, and all your other technical services colleagues providing you with product specific assistance and general help in the role.

The position involves a few travels a year within Europe. 

WHO ARE WE LOOKING FOR
As a Technical Services Engineer, you must have excellent communication and problem solving skills with the eagerness to learn and take on new challenges. Proactive and self-motivated, you’ll also be committed to constantly seeking new ways to improve the customer experience. To be successful in the role you need to be energetic and self-propelled with a passion for technology.

Required Skills and Experience:

* 3+ years of experience in IT with an emphasis on customer support
* Excellent interpersonal and communications skills
* Excellent time management, decision making and organization skills
* Strong technical troubleshooting skills
* Strong knowledge of networking
* Strong knowledge of Microsoft Windows OS
* Must be able to work well with others as part of a team
* Excellent communication skills in English, both verbal and written
* With a working experience in an English speaking country

TECHNICAL SERVICES TEAM
The Technical Services team is responsible for the support in for Europe, Middle East, and Africa. All functions are located in Lund, Sweden and we’re currently a team of around 25 people.

WHAT AXIS CAN DO FOR YOU?
Axis can offer you a young, dynamic and multicultural environment, with on the edge technology and a highly valuated brand. We are the world leader in network video and as a Technical Services Engineer you will play an important role in the organization, influencing our customers’ total experience of Axis products. Come join us!

READY TO ACT
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.

Are you up for the challenge?

Find out more from our Technical Services Manager Florian Combacau, at phone +46 46 272 1800.