Technical Services Engineer, English-speaking

Axis now has a job opening for a permanent role in the Technical Services team, and we are eager to find an English-speaking (native-level) Technical Services Engineer.



Please take a look at your future team "behind the scenes" by clicking on this link:

https://youtu.be/7IhTip6pfMA



At your disposal, you will have senior Technical Services Engineers, a team of Product Specialists, and all your other Technical Services colleagues that are able to provide product-specific assistance and general help in the role. You will be a part of a very diverse team of around 50 colleagues who represent many different nationalities.



This position is located in Lund, the southern part of Sweden, in close proximity to both Malmö and Copenhagen.



We offer great benefits, like breakfast every day, classic "Swedish Fika" on Fridays, physical training grants, insurance, and an extensive onboarding program.



What you will do as a Technical Services Engineer:

* Provide profound technical support to Axis valued partners and customers in the Benelux- and DACH markets
* Communicate with customers through a web-based ticketing system, telephone support, and chat system
* Continuously grow your knowledge within the exciting and ever-expanding Axis product portfolio
* Collaborate internally with your peers and other Axis departments such as Product Specialists and RnD



You have a lab with our product portfolio and supportive colleagues that allows you to test and dig deeper into complex scenarios and solutions in the back end.



Your primary responsibilities will be:

* Provide "first-call-resolution" wherever possible and have ownership of customer inquiries through fulfillment.
* Assist with first-time installation guidance and product system navigation.
* Ask customers targeted questions to understand the root cause of the problem quickly.
* Concisely and effectively answer customer service inquiries.
* In collaboration with your peers, diagnose and troubleshoot problems related to both software and hardware.



Who are we looking for?

Working as a Technical Services Engineer requires good communication and problem-solving skills. We believe that being energetic and self-driven is important to be successful in this role. Understanding professional communication, adapting to the customer needs, and following up with customers are important requirements.



For this role as a Technical Services Engineer, you will be supporting the Benelux- and DACH-market. Therefore, you must be able to both speak and write English on a native level for this position. Bonus-points are given if you also can speak and write in Dutch and/or German.



We would love to hear that you have/are:

* An IT education/courses and previous experience from the IT-industry
* Documented experience from customer support where you have had time to develop excellent communication skills
* The ability to address technical issues with warmth and empathy - not only in verbal communication, but also in written form
* A good technical foundation to stand on, including network concepts and Microsoft Windows OS (bonus points for Linux-knowledge)
* Previous experience with technical troubleshooting
* Bonus points for previous experience with Salesforce and Service Cloud



As a member of the Axis team, you will be part of a young, dynamic, and multicultural environment. You will be working with highly developed technology and a high-valued, quality-oriented brand. Together with your colleagues, you will be considered a key asset in moving Axis towards the goal of being number one in the industry and giving our customers a state-of-the-art customer service.



Ready to act?

Openness might be a buzz word in other companies, but at Axis, this is the core of who we are. Our most important asset is our ability to cooperate. We have realized that great ideas can come from anywhere. Therefore, we encourage everybody to contribute and innovate.



Do you recognize yourself in this profile? Then we want to hear from you!



Kindly note that the role requires you to be able to speak and write English on a native level to be considered for this position.