Technical Services Engineer – German Speaking

About Axis Communications
Axis offers intelligent security solutions that enable a smarter, safer world. As the market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to customers through a global partner network.

Axis has long-term relationships with partners and provides them with knowledge and ground-breaking network products in existing and new markets.

Axis has more than 2,100 dedicated employees in more than 50 countries around the world, supported by a global network of over 80,000 partners. Founded in 1984, Axis is a Sweden-based company listed on NASDAQ Stockholm under the ticker AXIS.

For more information about Axis, please visit our website www.axis.com .

Reference number: 1783

WHAT IS AXIS?
Axis is a fast growing and innovative IT company with a global footprint. Our success is largely due to our highly skilled staff and our strong culture of daring to succeed and allowing ourselves to constantly break new ground. At Axis our employees are innovative, dedicated and energetic and that’s just the beginning. They are the driving force of the company and seek to move it forward towards the goal of being number one in our industry. As the global market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to its customers.

Axis is looking for the right person to fill an open position as a Technical Services Engineer in our Technical Services team within our Sales organization.

This position is located in the city of Lund in the southern part of Sweden, and in close proximity of Malmö and Copenhagen.

WHAT WILL YOU DO?
As a Technical Services Engineer you will be in contact with both end users and Axis partners to handle technical support cases for the Middle European (ME) region in German and English. A part of your work will be to handle our chat service in English together with colleagues. You might also work as a back-up for other regions. We support the ME region via telephone, Web portal system (support tickets in writing) and via chat.

Besides having a technical foundation, you need to be able to take good care of our customers. Customer care is one of our biggest focuses!

Your main tasks will be to:

Provide advanced support through our Web portal system, and our chat system to end-users, resellers/partners, and distributors Work with a case driven system where you have the final responsibility towards the customer for concluding and closing your cases At a professional communication level, maintain a good dialogue with the customer throughout the resolution of a support case Assist primarily the sales office in your region, with both after sales and pre-sales support Build technical knowledge and contribute to developing the support function within the team.
At your disposal you will have senior technical services engineers, a team of product specialists, and all your other technical services colleagues providing you with product specific assistance and general help in the role.

The position involves a few travels a year within Europe.

WHO ARE WE LOOKING FOR?
As a Technical Services Engineer, you must have excellent communication and problem solving skills with the eagerness to learn and take on new challenges. Proactive and self-motivated, you’ll also be committed to constantly seeking new ways to improve the customer experience. To be successful in the role you need to be energetic and self-propelled with a passion for technology.

Required Skills and Experience:

IT education/courses and experience within IT and customer support Excellent interpersonal and communications skills Excellent time management, decision making and organization skills Technical troubleshooting skills Knowledge of networking Knowledge of Microsoft Windows OS Must be able to work well with others as part of a team Excellent communication skills in German and English, both verbal and written
TECHNICAL SERVICES TEAM
The Technical Services team is responsible for the support in Europe, Middle East, and Africa. All functions are located in Lund, Sweden and we’re currently a team of around 35 people.

WHAT AXIS CAN DO FOR YOU?
Axis can offer you a young, dynamic and multicultural environment, with on the edge technology and a highly valuated brand. We are the world leader in network video and as a Technical Services Engineer you will play an important role in the organization, influencing our customers’ total experience of Axis products. Come join us!

READY TO ACT
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.

Are you up for the challenge? Find out more from our Technical Services Manager Bo Gabrielsson, at phone +46 46 272 1842.

Please submit your application before January 27th 2017 but we appreciate your application as soon as possible and will review applications continuously.