​Technical Services Engineer, Italian language

We have a job opening for a role in the Technical Services team, and eager to find an Italian-speaking Technical Services Engineer.
Take a look at your future team behind the scenes by clicking/pasting this URL:
https://www.youtube.com/watch?v=7IhTip6pfMA&feature=youtu.be

You will build a deep knowledge and understanding of our network video products, video management systems, and other products to be able to support our customers in a highly autonomous way.
You will be a part of a wide team of around 50 colleagues.
This position is in Lund, the southern part of Sweden, in close proximity to Malmö and Copenhagen.

We offer great benefits, like breakfast every day, classic Swedish Fika on Fridays, physical training grants, insurance, and an extensive onboarding program
Learn more : https://www.axis.com/careers/a-great-place-to-grow

What You'll Do here as a Technical Services Engineer:

* You will provide profound technical support to our Italian-speaking partners and customers located in EMEA.
* You will troubleshoot and communicate with customers through a web-based ticketing system, telephone support and chat system.
* You have a lab with our camera portfolio and supportive colleagues that allow you to dig deeper into complex scenarios in the back end.

Your primary responsibility will be to:

* Provide "first-call resolution" wherever possible and have ownership of issues through fulfilment.
* Ask customers targeted questions to understand the root of the problem quickly.
* Succinctly and effectively answer customer service queries.
* Diagnose and troubleshoot software and hardware problems
* Escalate to other departments
* Assist with system navigation, first-time installations etc.

Who are we looking for?
Working as a Technical Services Engineer requires good communication and problem-solving skills. We believe that being energetic and self-sufficient is important to be successful in this role.
Understanding professional communication, adapting to the customer needs, and following up with customers are important requirements.
Since you, as a Technical Services Engineer, will be supporting the Axis Italy team, you must be able to both speak and write Italian and English fluently.

We'd love to hear that you have/are:

* An IT education and experience within IT network & infrastructure and customer support
* Excellent communication skills both verbally and in writings
* A good technical foundation to stand on, including Network concepts and Microsoft Windows OS
* Experience in technical troubleshooting
* Previous experience with Ticket system
* Stress resilient and ability to prioritize tasks
* Team player, collaboration, and ability to fit in a group quick, give and take concept
Bonus points:
* Knowing extra European language in both verbal and writings
* Previous experience with Italian-speaking customers
* Previous experience with SalesForce environment (Service Cloud)

As a member of the Axis team, you will be part of a young, dynamic and multicultural environment.
You would be working with a highly developed technology and a high-value brand.
Together with your colleagues, you will be considered a key asset in moving Axis towards the goal of being number one in their industry and giving our customers a state-of-the-art service.

Ready to Act?
Openness might be a buzz word in other companies, but at Axis, this is the core of who we are. Our most important asset is our ability to cooperate.
We have realized that great ideas can come from anywhere. Therefore, we encourage everybody to contribute and innovate.
Do you recognize yourself in this profile? We want to hear from you!

Please note, your CV must be in English to be considered for the role.