Technical Services Engineer - Russian & English speaking

Axis Communications is now looking for a Russian and English speaking Technical Services Engineer with great communicational skills that is going to have a focus on customer experience to handle technical support for the Eastern Europe (EE) region.

ABOUT THE ROLE
We are looking for a Russian & English speaking Technical Services Engineer to join our technical services team of highly skilled and innovative co-workers. Axis is a global, leading company in the industry and is continuously launching innovative network products based on an open platform, delivering high value to its' customers.

As a member of the Axis team you will be part of a young, dynamic and multicultural environment. You would be working with highly developed technology and a high value brand. Together with your coworkers, you will be considered a key asset in moving Axis towards the goal of being number one in their industry and giving the customers the best service.

This position is located in the city of Lund in the southern part of Sweden, and in close proximity of Malmö and Copenhagen.

JOB DUTIES
As a Technical Services Engineer, you will be providing advanced technical support to both end users as well as Axis Partners in the Eastern Europe. The support function will be conducted via telephone, web portals and chat systems. This means that besides having a technical foundation, you need to be able to take very good care of the customers, which is one of Axis' main focuses!

For example, you will:

* Provide advanced support through Axis' Web portal, phone and chat system to end users, resellers/partners, and distributors
* Work with a case driven system where you have the final responsibility towards the customer for concluding and closing your cases
* Assist primarily the sales office in your region, with both after sales and pre sales support.
* Build technical knowledge and contribute to developing the support function within the team

At your disposal, you will have senior Technical Services Engineers, a team of Product Specialists and all your other technical services colleagues that are able to provide product specific assistance and general help in the role. The position involves a few travels a year within Europe.

WE ARE LOOKING FOR
We are looking for someone who has a passion for technology and puts great pride in taking responsibility over his or her own processes in order to provide the customer with great support. As a person, you are a problem solver with a lot of energy. Since you as a Technical Services Engineer will be supporting the Eastern Europe region, being able to speak Russian & English fluently is a requirement.

Furthermore, you have:

* An IT education/courses and experience within IT and customer support which also means you have had time to develop excellent communication skills
* A good technical foundation to stand on, including Network and Microsoft Windows OS
* Some experience in technical troubleshooting

TECHNICAL SERVICES TEAM
The Technical Services team is responsible for the support in for Europe, Middle East, and Africa. All functions are located in Lund, Sweden and we're currently a team of around 50 people. The team solves a ton of problems, but boredom isn't one of them.

WHAT AXIS CAN DO FOR YOU?
Axis can offer you a dynamic and multicultural environment, with on the edge technology and a highly valuated brand. We are the world leader in network video and as a Technical Services Engineer you will play an important role in the organization, influencing our customers' total experience of Axis products. Come join us!

READY TO ACT
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success. Are you up for the challenge?

If you have any questions, get in touch with hiring manager Florian Combacau at +46 46 272 1974.