Technical Services Engineer – Spanish speaking

About Axis Communications
Axis offers intelligent security solutions that enable a smarter, safer world. As the global market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to its customers and carried through a global partner network. Axis has long-term relationships with partners and provides them with knowledge and ground-breaking network products in existing and new markets.

Axis has more than 1,600 dedicated employees in more than 40 countries around the world, supported by a network of over 60,000 partners across 179 countries. Founded in 1984, Axis is a Sweden-based company listed on NASDAQ OMX Stockholm under the ticker AXIS. For more information about Axis, please visit our website www.axis.com.


Lund, Sweden

Reference number: 1359

WHAT IS AXIS?
Axis is a fast growing and innovative IT company with a global footprint. Our success is largely due to our highly skilled staff and our strong culture of daring to succeed and allowing ourselves to constantly break new ground. At Axis our employees are innovative, dedicated and energetic and that’s just the beginning. They are the driving force of the company and seek to move it forward towards the goal of being number one in our industry. As the global market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to its customers.

Axis is looking for a Technical Service Engineer with high customer focus and technical ability to support our sales organization, customers and partners in the Iberia and Southern European Region.  

The position is located in the city of Lund in the southern part of Sweden, and in close proximity of Malmö and Copenhagen.

WHAT WILL YOU DO
As a Technical Services Engineer you will be in contact with both end users and Axis partners to handle technical support cases regarding our product, network cameras and IP video surveillance solutions.

You and your team’s main objective will be to support our customers and partners in the Iberia Regions. This means that you will work in a multinational team with a wide language capability matching the customer’s needs.

Your ability to communicate in Spanish will bring a lot of value to our customers and increase Axis reputation as a quality vendor supporting our customers and partners all the way.

You will work through chat, phone, e-mail and a web portal to support your customers and it’s important that you are comfortable with all of these ways of communicating.

Your will be part of a bigger team supporting Europe, Russia, Middle East and Africa and a part of the job is to support each other. This means that you will be expected to take calls from other regions from time to time, answering in English.

Your main tasks will be to:

* Provide advanced support through our Web portal system, and our chat system to end-users, resellers/partners, and distributors
* Work with a case driven system where you have the final responsibility towards the customer for concluding and closing your cases
* At a professional communication level, maintain a good dialogue with the customer throughout the resolution of a support case
* Assist primarily the sales office in your region, with both after sales and pre-sales support
* Build technical knowledge and contribute to developing the support function within the team.

At your disposal you will have senior technical services engineers, a team of product specialists, and all your other technical services colleagues providing you with product specific assistance and general help in the role.

The position involves a few travels a year within Europe.

WHO ARE WE LOOKING FOR
Customer care is one of our biggest focuses at Axis, besides having a technical foundation and capability it’s therefor of the highest importance that you are very service minded and is always thinking about the customer experience. 

We also think you are an excellent communicator with high pedagogical skills. The ability to explain complex technical problems in an easy way is of high importance for your success in the role.

You are proactive and self-motivated and you like to solve problems and coming up with solutions.

You love technology and can’t get enough of it; you like to learn new things and are eager to learn more about Axis products and technologies.

Required Skills and Experience:

* 3+ years of experience in IT with an emphasis on customer support
* Fluent/Native in Spanish, written and spoken
* Excellent interpersonal and communications skills
* Excellent time management, decision making and organization skills
* Strong technical troubleshooting skills
* Strong knowledge of networking
* Strong knowledge of Microsoft Windows OS
* Must be able to work well with others as part of a team
* Excellent communication skills in English, both verbal and written
* Optional: any other regional language, especially Italian, is a plus

TECHNICAL SERVICES TEAM
The Technical Services team is responsible for the support in for Europe, Middle East, and Africa. All functions are located in Lund, Sweden and we’re currently a team of around 25 people.

WHAT AXIS CAN DO FOR YOU?
Axis can offer you a young, dynamic and multicultural environment, with on the edge technology and a highly valuated brand. We are the world leader in network video and as a Technical Services Engineer you will play an important role in the organization, influencing our customers’ total experience of Axis products. Come join us!

READY TO ACT
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.

Are you up for the challenge?

Find out more from our Technical Services Manager Claudio Musazzi, at phone +46 46 272 2276.

This recruitment is handled solely by Axis Communications AB, and we politely but firmly decline all calls from recruitment and consulting companies.