Technical Services Engineer, Turkish-speaking

Welcome to Axis Communications, a leading technology company that is currently offering an exciting opening within our Technical Services department. We are actively recruiting for a Turkish-speaking Technical Services Engineer that possess a native level pf proficiency in the mentioned language, as well as a professional level of the English language.



As a Technical Services Engineer, you will play a crucial role in providing exceptional support to our clients. You'll collaborate closely with senior Technical Services Engineers, Technical Services Specialists, Product Specialists, and other colleagues to deliver product-specific assistance and general guidance. Join our dynamic team of approximately 50 professionals based in Lund, Sweden.



Take a look at your future team behind the scenes by clicking on/pasting this link:

https://youtu.be/7IhTip6pfMA



We offer great benefits, like breakfast every day, classic "Swedish Fika" on Fridays, physical training grants, insurance, and an extensive onboarding program.



WHAT YOU'LL DO AS A TECHNICAL SERVICES ENGINEER?



* Technical Support: Deliver comprehensive technical assistance to our partners and customers across the Middle East & African region. This involves addressing inquiries, troubleshooting issues, and ensuring timely resolution.



* Multichannel Communication: Interact with customers through various channels, including a web-based ticketing system, telephone support, and chat. Your effective communication skills will be essential in providing exceptional service.



* Continuous Learning: Stay abreast of the ever-evolving Axis product portfolio. Your commitment to ongoing learning will contribute to your success in this role.



Your key objectives include but are not limited to:



* First-Call Resolution: Strive for prompt and efficient resolution of customer inquiries, taking ownership of each case through fulfilment.



* Product System Assistance: Assist customers with product system navigation, including guidance during first-time installations.



* Root Cause Analysis: Skilfully ask targeted questions to swiftly identify the underlying issues.



* Effective Communication: Provide concise and effective responses to customer service inquiries.



* Troubleshooting: Diagnose and troubleshoot problems related to both software and hardware.



WHO ARE WE LOOKING FOR?

As a Technical Services Engineer, we seek individuals that possess great communications and problem-solving skills. The role itself demands you to always be a natural communicator and have the ability to quickly grasp the technical needs and potential root causes on one's problem. Nevertheless, we believe you are committed and energetic in your customer-centric approach. We are a company that strongly believe in quality and partnership, and therefore we need this person to show understanding and deliver exceptional service, as well as showcase a diligent following-up skill.



We would love to heat that you have/are:

* Professional level of proficiency in Turkish & English language, verbal and written
* An IT education and/or experience from working in the IT industry
* Documented experience from customer-support related jobs
* A great technical foundation to stand on, preferably within networking
* Problem-solving skills, preferably gained from a similar role



As a member of the Axis team, you will be part of a young, dynamic and multicultural environment. You would be working with highly developed technology and a high-valued brand. Together with your colleagues, you will be considered a key asset in moving Axis towards the goal of being number one in their industry and giving our customers a state-of-the-art service.



GREAT PLACE TO WORK

Axis has garnered well-deserved recognition as a great place to work. This accolade extends not only to the company as a whole but also specifically to our esteemed Technical Services department. Our commitment to fostering a dynamic, multicultural environment and encouraging innovation sets us apart. If you resonate with our values and vision, we'd love to have you join our team!



READY TO ACT?

Openness might be a buzz word in other companies, but at Axis, this is the core of who we are. Our most important asset is our ability to cooperate. We have realized that great ideas can come from anywhere. Therefore, we encourage everybody to contribute and innovate.



Do you recognize yourself in this profile? Then we want to hear from you!



Kindly note that the role requires you to be able to both speak and write Turkish and English on a professional level to be considered for the role.