Technical Services Engineer UK & Ireland – English speaking

About Axis Communications
Axis offers intelligent security solutions that enable a smarter, safer world. As the market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to customers through a global partner network.

Axis has long-term relationships with partners and provides them with knowledge and ground-breaking network products in existing and new markets.

Axis has more than 2,100 dedicated employees in more than 50 countries around the world, supported by a global network of over 80,000 partners. Founded in 1984, Axis is a Sweden-based company listed on NASDAQ Stockholm under the ticker AXIS.

For more information about Axis, please visit our website www.axis.com .

Reference number: 1706

Axis is looking for a Technical Service Engineer with high customer focus and technical ability to support our sales organization, customers and partners in Eastern Europe.

The position is located in the city of Lund in the southern part of Sweden, and in close proximity of Malmö and Copenhagen.

WHAT WILL YOU DO
As a Technical Services Engineer you will be in contact with both end users and Axis partners to handle technical support cases regarding our products, network cameras & software solutions.

You and your team’s main objective will be to support our customers and partners in UK & Ireland. This means that you will work in a multinational team with a wide language capability matching the customer’s needs.

You will work through chat, phone, e-mail and a web portal to support your customers and it’s important that you are comfortable with all of these ways of communicating.

Your will be part of a bigger team supporting Europe & Russia and a part of the job is to support each other. This means that you will be expected to take calls from other regions from time to time, answering in English.

Your main tasks will be to:

Provide advanced support through our phone system, our Web portal system, and our chat system to end-users, resellers/partners, and distributors Work with a case driven system where you have the final responsibility towards the customer for concluding and closing your cases At a professional communication level, maintain a good dialogue with the customer throughout the resolution of a support case Assist primarily the sales office in your region, with both after sales and pre-sales support Build technical knowledge and contribute to developing the support function within the team.
At your disposal, you will have senior technical services engineers, a team of product specialists, and all your other technical services colleagues providing you with product specific assistance and general help in the role.

The position involves a few travels a year within Europe.

WHO ARE WE LOOKING FOR
Customer care is one of our biggest focuses at Axis, besides having a technical foundation and capability it’s therefor of the highest importance that you are very service minded and is always thinking about the customer experience.

We also think you are an excellent communicator with high pedagogical skills. The ability to explain complex technical problems in an easy way is of high importance for your success in the role.

You are proactive and self-motivated and you like to solve problems and coming up with solutions.

You love technology and can’t get enough of it, you like to learn new things and are eager to learn more about Axis products and technology.

Required Skills and Experience:

3+ years of experience in IT with an emphasis on customer support Excellent interpersonal and communications skills Excellent time management, decision making and organization skills Strong technical troubleshooting skills Strong knowledge of networking Strong knowledge of Microsoft Windows OS Must be able to work well with others as part of a team Excellent communication skills in English, both verbal and written With a working experience in an English speaking country
TECHNICAL SERVICES TEAM
The Technical Services team is responsible for the support in for Europe, Middle East, and Africa. All functions are located in Lund, Sweden and we are currently a team of 34 people.

WHAT AXIS CAN DO FOR YOU?
Axis can offer you a young, dynamic and multicultural environment, with on the edge technology and a highly valuated brand. We are the world leader in network video and as a Technical Services Engineer you will play an important role in the organization, influencing our customers’ total experience of Axis products. Come join us!

READY TO ACT
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.

Are you up for the challenge?

Find out more from our EMEA Technical Services Manager Bo Gabrielsson, at phone +46 46 272 1842

Send your application before the 3 rd November, 2016.