Technical Services Representative – German Speaking

About Axis Communications
Axis offers intelligent security solutions that enable a smarter, safer world. As the market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to customers through a global partner network.

Axis has long-term relationships with partners and provides them with knowledge and ground-breaking network products in existing and new markets.

Axis has more than 2,100 dedicated employees in more than 50 countries around the world, supported by a global network of over 80,000 partners. Founded in 1984, Axis is a Sweden-based company listed on NASDAQ Stockholm under the ticker AXIS.

For more information about Axis, please visit our website www.axis.com .

Reference number: 1827 WHAT IS AXIS? Axis is a fast growing and innovative IT company with a global footprint. Our success is largely due to our highly skilled staff and our strong culture of daring to succeed and allowing ourselves to constantly break new ground. At Axis our employees are innovative, dedicated and energetic and that’s just the beginning. They are the driving force of the company and seek to move it forward towards the goal of being number one in our industry. As the global market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to its customers.

Axis is looking for the right person to fill an open position as a Technical Services Representative (TSR) in our Technical Services team within our Sales organization.

Axis was ranked by Great Place to Work® as one of the best small and medium workplaces in Sweden on their annual 2015 Best Small & Medium Workplaces list.

This position is located in the city of Lund in the southern part of Sweden, and in close proximity of Malmö and Copenhagen. If you are living abroad, do not hesitate to check Sweden.se and get a taste of the Swedish way of Life.

WHAT WILL YOU DO? As a TSR you will be in contact with both end users and Axis partners to handle technical support cases for the German speaking region (DACH), who you support in both spoken and written German. We support the customers over telephone, support tickets, and through chat.

As a TSR, your focus area will be on installation and configuration support in mostly smaller installations and often around our AXIS Companion product line. You will furthermore handle cases for any type of installation and product that involve broken product replacement.

Besides having a technical foundation, you profoundly need to understand the meaning of service and taking good care of customers. Customer care is one of our biggest focuses!

Your main tasks will be to:

Provide both administrative and technical support via phone, chat and a Web portal ticket system to end-users, resellers/partners, and distributors Work with a case driven system where you have the final responsibility towards the customer for concluding and closing your cases At a professional communication level, maintain a good dialogue with the customer throughout the resolution of a support case Join efforts with the sales office in your region to ensure both after sales and pre-sales support for small installations Help customers in creating RMAs for the assigned regions and deliver first class administrative support Provide regular feedback and suggest pro-active actions about common technical issues and processes related to small business installations and services.
At your disposal you will have senior technical services engineers, a team of product specialists, and all your other technical services colleagues providing you with product specific assistance and general help in the role.

WHO ARE WE LOOKING FOR? As a Technical Services Representative, you must have excellent communication and problem solving skills with the eagerness to learn and take on new challenges. Proactive and self-motivated, you’ll also be committed to constantly seeking new ways to improve the customer experience. To be successful in the role you need to be energetic and self-propelled with a passion for technology with the ability to thrive in a fun, collaborative and fast-paced environment.

Required Skills and Experience:

Minimum 1 year of customer support operations experience Excellent interpersonal and communications skills Excellent time management and organization skills Relevant experience in technical assistance and/or in administrative position Understanding of networking Knowledge of Microsoft Windows OS & Office Pack Knowledge of applications such as for video viewing, recording, or editing is a merit Must be able to work well with others as part of a team Excellent communication skills in German and English, both verbal and written
TECHNICAL SERVICES TEAM The Technical Services team is responsible for the support in Europe, Middle East, and Africa. All functions are located in Lund, Sweden and we’re currently a team of around 35 people. The team solves a ton of problems, but boredom isn’t one of them. WHAT AXIS CAN DO FOR YOU? Axis can offer you a young, dynamic and multicultural environment, with on the edge technology and a highly valuated brand. We are the world leader in network video and as a Technical Services Engineer you will play an important role in the organization, influencing our customers’ total experience of Axis products. Come join us! READY TO ACT Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.

Are you up for the challenge? Find out more from our Technical Services Manager Bo Gabrielsson, at phone +46 46 272 1842.

Please submit your application before April 7h 2017 but we appreciate your application as soon as possible and will review applications continuously.