Technical Services Specialist (Analytics)

The Technical Services team is looking for a Technical Services Specialist to specialize in customer support of video analytics solutions

WHAT IS AXIS?
Axis is a fast growing and innovative IT company with a global footprint. Our employees are innovative, dedicated and energetic. And they are the driving force of the company and seek to move it forward to the number one position in our industry. Axis is driving the industry by continually launching innovative network products and solutions based on an open platform - delivering high value to its customers.

Axis is now looking for a Technical Services Specialist with great communication skills who will support customers and colleagues to maximize the customers' technical support experience.

WHAT WILL YOU DO
As a TSS you build a broad technical competence around Axis solutions and with certain areas of specialization, in this case Analytics. This competence is then put into benefit for customers by working close to support engineer colleagues, and directly with partners and customers. Analytics can be exemplified by solutions from Axis such as AXIS Store Optimization Suite and AXIS Perimeter Defender.

The role will provide end-to-end support on the analytics solutions from Axis including delivery of certain services and service level agreements directly towards partners and customers.

Other key expectations include:

* Have a customer oriented way of thinking, which means flexibility to prioritize pressing customer cases over other TSS tasks when needed
* Be a mentor for good customer care and interpersonal communication
* Work with support engineers to give advice on difficult support cases and sometimes take on a deeper investigation or case yourself
* Nurture a proactive environment by documenting troubleshooting help and conclusions relating to support cases, writing FAQs, producing training and other material, handle introduction and team trainings
* Be available for deeper customer relational or technical discussions with product specialists and sales engineers to be able to help out in prioritizing and solving problems, and to suggest product improvements.

WHO ARE WE LOOKING FOR
We think that you are a service-minded, social, and structured individual that always put Axis customers in the first room. You are open-minded and understand the value of team cooperation.

You have previous experience as a support engineer at Axis or elsewhere, or from a similar role where you have shown an ability to develop a comprehensive technical understanding and knowledge about networked systems and show cased a high customer service behavior.

You are also fluent in English, both written and spoken.

READY TO ACT
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success. Are you up for the challenge?

Find out more from Technical Services Manager Bo Gabrielsson (+46 733 800 668).