Technical Specialist

Technical Specialist Sweden
Otovo is looking for a solution-oriented Technical Specialist for our Technical Support team in Sweden. You will join a fast growing, well funded startup with ambitious goals for international expansion. You will be responsible for ensuring that our customers have well-functioning solar systems and that the collaboration with installing partners on technical issues is well-working. You will also provide colleagues with technical assistance, when needed.
About Otovo’s operations
We’re building a platform on which hundreds of renewable energy installers input their products, prices and coverage, which we use to provide Otovo-branded standout services to people who want a solar energy system in their home. Customers get the best prices from local, high-quality installers who all adhere to the Otovo product standards and create the Otovo experience.


Responsibilities
You will be working in a high-pace environment and you will find that not all cases have a clear solution. We are therefore looking for a highly solution-oriented candidate with a drive to solve complex cases.
In the role as Technical Specialist you will:
Receive and process daily support tickets from customers via email, chat and phone
Coordinate service assignments and warranty matters with installing partners, manufacturers, local authorities and customers
Follow up installing partners and ensuring that the collaboration works optimally
Participate and lead improvement initiatives
Troubleshoot PV installations via the web and on site



Requirements
Otovo is setting out to be the number one in the industry on customer satisfaction. You must be good at communicating both in writing and orally, as well as being able to communicate compelling technical matters to a diverse range of customers. To succeed in this position, we think you have a solid technical background knowledge, as well as a great appetite for new knowledge. Your work days will be very varied and you must be able to cope with having a large number of cases going on at the same time.


Who we think you are:
Fluent in Swedish, and proficient in English
Strong problem solving skills and willingness to roll up one’s sleeves to get the job done
Structured way of working
Self driven with a positive mindset
You have either experience in solar as an installer/auditor or bachelor's degree (we encourage graduates to apply) in a technical field and/or hands-on experience in electrical engineering, electrical installations and/or construction work



Other
Location: Stockholm city centre
We enjoy modern office spaces in central locations, convenient for commuting
Competitive compensation to match skills and experience
We would like you to join us shortly! Candidates will be considered upon application - send yours today!
Pension and social security as per Swedish standards.
Re-location fee receivable for candidates not located in Stockholm.


Sounds interesting?
Write a brief description about yourself and send it together with CV through the application link.
If you have questions regarding the role please contact Senior Technical Specialist & team lead Jakob Strompdal - jakobst@otovo.com/+47 954 15 052
Öppen för alla
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