Technical Specialist Customer Support

At the heart of QIAGEN’s business is a vision to make improvements in life possible.
We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.
Our most valuable asset are our employees – more than 5000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.
There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started. If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic, international and diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be.
Qiagen DNA Synthesis AB (former SGS DNA AB) in Sweden, has produced high quality synthetic DNA for diagnostic purpose for more than 30 years. We are situated in Västerås and has around 100 employees. We apply the medical directives, ISO13485 (EU) and 21CFR820 (USA). Our production is carries out in accordance with GMP.
Join us. At QIAGEN, you make a difference every day.
Position Description
The Customer Support department conducts customer support as well as quotation and order management, invoicing. In addition, we also work with investigation of customer complaints, corrective and preventive activities and change requests.
As Technical Specialist Customer Support, you will be responsible for creating an efficient flow of information between the customer support, planning, production and product development departments with regard to technical issues. You will also review the optimization and standardization of the flow of information. Furthermore, you initiate and lead projects for faster feedback to customers on customer requests regarding quotes as well as improved security regarding scales, methods and machine capacity. You work for effective collaboration with other departments and data and information management. Furthermore, you will work on:
· Support customer support colleagues when it comes to order management and quotes.
· Improve the use of technical information and data usage from order to production.
· Support the process owner in customer support.
· Acting function as Specialist Customer Support which includes:
- Prepare quotes
- Customer communication and support
- Support key account managers
- Work in accordance with SGS DD's policies and procedures
- Being responsible for and working with CAPA investigations (Corrective and Preventive Actions) and CR (change requests)

Position Requirements
· University degree from natural sciences (chemistry, biochemistry or similar) or business administration or equivalent work experience.
· Recalled 5 years of experience from similar work in life science or the pharmaceutical industry
· Be able to communicate fluently in both English and Swedish
We place great emphasis on your personal qualities and your ability to fit in with us. You are customer-oriented, you enjoy working in a group while being prestigious and responsible and able to work independently.
Experience in quality assurance work and quality systems, preferably related to medical technology, i.e. ISO13485 and/or 21CFR820 as well as training and/or experience in project management is a merit.
Application
You submit your application via the link and attach your CV and cover letter. The deadline for applications is 21 November, the position may be filled before the application deadline.
Contact persons:
Jenny Reinerstedt, teamleader customer support. 010-4749300
Oskar Gärdek, chairman Unionen, 010-4749300
What we offer
At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.

QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.