Technical Support

Find out how you can reach your potential at BSH Home Appliances Group: As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, our focus truly is on innovation. And that doesn’t just apply to our products and services, but also drives the way in which we cooperate, exchange ideas and organize our teams. Everyone is invited to make their individual contribution to our overall success. Join us now and give your career a home.

We are looking for you to join the Technical Support and Training department in Customer Service at the office in Solna as

Technical Support Customer Service Northern Europe

WE OFFER

An important, interesting and challenging position in our Nordic Customer Service organization. You will be working in a Nordic team consisting of 14 people divided in the different countries. Main tasks within this role consists of supporting field technicians with spare part planning for booked service appointments, giving technical support regarding BSH products and systems to internal colleagues as well as external service partners, retailers and consumers. Within this role product training towards internal and external colleagues is included.

YOU OFFER

The ideal candidate can demonstrate the following criteria:


• Senior High School
• Strong Understanding of electrical processes
• Analytical
• Strong IT skills
• Customer Service repair process knowledge
• Experience in white goods repair in the home and workshop
• Experience within Technical Support
• Fluent in Swedish and English, knowledge in other Nordic language and German is helpful
• Innovative
• Persuasive
• Common sense
• Sense of humor

As a person you have high social skills which allow you to build honest and respectful relationships, communicate productively and build trust.

CURIOUS?

If you have any questions about the position, please feel free to contact Mikael Wångdahl, Technical Support Manager Northern Europe. Selection is ongoing so please send your application as soon as possbible but no later then November 29th 2020. The postition may be employed before the final application date.

We are looking forward to receiving your application.