Technical Support Analyst to Axiell Group

Are you driven by development and to be challenged in an innovative environment, characterized by constant improvement and new challenges? We are now recruiting two Technical Support Analysts to join us in our offices in Canada as our team is growing. You will have the opportunity to impact and play a pivotal role providing our customers with outstanding 1st and 2nd line technical customer support and training remote and on-site.

Your new challenge

This is an excellent opportunity for a motivated graduate or someone with some relevant experience looking for a career with a global software and services company offering excellent career progression and a unique and fun work environment.

Reporting to the Customer Services Manager, you will:


• Build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products.
• Identify the source of problems, recommend solutions and notify the development team to make any product enhancements.
• Be provided with full training on our products, technology and internal processes.
• Work from one of our Canadian offices in Ottawa or Toronto.
• Need to have the ability to travel (up to 25% of the time).

To qualify for this entry level role, you should have a post-secondary education in a relevant degree or diploma.  You should also possess strong communications skills: to communicate clearly and effectively via e-mail, over the phone and face-to-face is a must. You also need to have the ability to effectively prioritise workload and balance customer demands. To be successful and enjoy working in our team and this role, you also need strong problem-solving skills and logical thinking, the ability to work effectively in a team and outstanding customer service skills. An interest in natural sciences and cultural museum collections are of course important as well.

Previous software support experience and/or a relevant technical qualification is highly desirable, but not essential. As is any previous experience of working in a customer facing role, ideally in a business-to-business environment. Experience of any programming languages and fluency in French is also an advantage.

We are collaborating with Sigma Recruit in this recruitment. For more information, please contact Artan Bitiqi at artan.bitiqi@sigma.se, +46 723 61 28 44 and Johanna Värmfors at Johanna.varmfors@sigma.se, +46 730 821 230. To apply, please send your up-to-date resume and covering letter explaining why you are interested in the position, what sets you apart, what you would bring to the job role, and salary expectations. We look forward hearing from you!

About Axiell Group

We are the world’s largest vendor of museum management software, serving over 3,000 customers in over 30 countries. With offices in the UK, Europe, Middle East, North America and Australia, we deliver powerful software solutions to natural history museums, cultural history museums, art museums, herbaria, botanic gardens and archives across the world. We have made it our business to lead the digitization of these services, making them more accessible and attractive to their consumers. We are a technology business, but our business is not just about technology. We believe in making a difference and building strong, long lasting partnerships with our customers. We are considered as leaders in our field with our technology used by many of the largest and most well recognised museums and institutions in the world. From Natural History collections to Film Archives, our customers provide services that shape democracy, culture, literacy and education.

Axiell is an employer committed to the principles of employment equity. We therefore encourage applications from women, Aboriginal peoples, visible minorities, persons with disabilities, and persons of all sexual orientation or gender identity.