Technical Support and Applications Engineer, Nordic Region

Job description
Are you a technically interested customer support and applications engineer looking for new challenges? Do you want a variying position with customer focus? Don't miss this opportunity to become Blue Scientific's new Technical Support and Applications Engineer and provide technical support and expertise to industry and academic institutions in the Nordic coutries.

BlueScientific Ltd. is a dynamic, rapidly growing business specializing in the distribution of market-leading scientific instrumentation in both academic and industrial markets across the UK, Ireland and Nordic countries.

We are now seeking to appoint a highly motivated individual to the position of Technical Support and Applications Engineer, Nordic Region. The position is expected to be based in one of the Nordic countries and the successful candidate will work from a home-based office, ideally close to a major airport, with coverage for the whole Nordic region.

Responsibilities
As a territory-based Technical Support and Applications Engineer, you are responsible for the service of certain products within the company’s portfolio of scientific instrumentation across Sweden, Denmark, Norway, Finland and Iceland. All tasks are related to managing the service of these particular products in the region.

This new position will initially cover two product lines:
Bruker X-ray Powder Diffraction (XRD)
Bruker Single Crystal Diffraction (SCD)

Key responsibilities within the role include:
Installation and commissioning of new instruments at customer sites.
Training users on basic and advanced operation of instruments.
Responding to customer service calls which will have been logged via our service centre, initially providing telephone, email, and remote online technical support as required.
When necessary, visiting customer sites to carry out further diagnostics and repair work in order to return customer systems to good working order.
Liaising with the instrument manufacturer to expedite the resolution of all customer service issues as quickly as possible. 
Carrying out onsite scheduled routine preventative maintenance.
Assisting customers with applications related questions.
Providing technical and applications support to the Sales team for the potential sale of new instruments, including answering technical questions and occasionally running instrument demos.

Both factory and field-based training will be provided.

Qualifications
The successful candidate will likely have a higher university degree in a science based subject area relevant to the position. We are particularly interested in hearing from candidates with hand-on experience in operating XRD and /or SCD instruments or other X-ray based techniques. 

Excellent communications skills, highly self-motivated and able to work to meet agreed deadlines, the candidate should also be prepared to travel extensively Monday to Friday according to customer and company needs.

Application
In this recruitment, Blue Scientific is collaborating with Randstad Engineering. For questions regarding this role, please contact recruitment consultant Åsa Vallin, +46 733 43 40 45. Please send your application online as soon as possible, and no later than March 28th.

About the company
Established in 2013, BlueScientific Ltd is a distributor of market leading scientific instruments, selling into Nordic countries as well as the UK and Ireland. Headquartered in Cambridge UK, with employees in Sweden, Denmark, Finland, Norway and the UK for a number of the World’s leading manufacturers, including Bruker, Ametek and Thermo Fisher; We serve both industrial and academic customers across a range of applications, including materials science, energy storage, surface analysis and life sciences.

We are an ambitious, dynamic and fast-growing business, and offer a supportive work environment for our employees, with excellent opportunities for career development. The ethos of the company, which operates under strong ethical terms, is one of developing our personnel, with coaching, training and career growth opportunities as well as empowering them to be able to give great customer service.

BlueScientific offers a flexible position in a dynamic work environment, together with a highly competitive benefits package.