Technical Support Coordinator, Quintus Technologies i Västerås

Quintus Technologies is specialized in the design, manufacturing, installation, and support of high-pressure systems for sheet metal forming and advanced materials densification for high-quality industrial components. Headquartered in Västerås, Sweden, and represented in 45 countries worldwide, the company is the world leader in high-pressure technology and has delivered more than 1,900 systems to customers across the globe within industries such as aerospace, automotive, energy, and medical implants. Become part of a world-leading company where you will get the opportunity to work with developing the future customer journey together with a great team.

Quintus Technologies is looking for a Technical Support Coordinator to the headquarter in Västerås.

As the Technical Support Coordinator, you will have a key role within the Customer Support organization within Quintus Technologies. The daily work means communicating with our customers who contacts the technical support with different questions and technical issues regarding our installed base.

You will be responsible for registering and coordinating all incoming customer support cases making sure that all cases are handled and solved in a timely manner in accordance with overall company prioritization.

The main areas of responsibilities are:

- Case ownership, coordinating and making sure that cases are handled and solved in a timely manner by the technical support organization
- Register, manage and document all incoming technical support cases
- Make sure the customers are updated and informed on status of their case
- Ensure a high customer satisfaction
- Report customer feedback to CSS Contract Management and CSS Operations Manager


As Technical Support Coordinator at Quintus Technologies you belong to the CSS Operations organization and is a part of the Customer Support team. You report to the CSS Operations Manager, Helena Krantz, who looks forward to welcoming a new member to the team.

As a Technical Support Coordinator at Quintus Technologies, you become part of a world leading company and a team that is committed to deliver a customer journey with a high customer satisfaction.

Your profile and qualifications
You are committed to deliver high customer satisfaction and will take ownership for driving the customer cases making sure that we, as an organization, deliver answers to our customers.

- Excellent communication and information sharing skills, written and spoken alike
- Ability to document information in a structured way
- Industrial experience and a technical background
- Experience from customer service and technical customer support, heavy industrial equipment
- Ability to work, and deliver results, together with a distributed team
- Commitment to drive and deliver professional answers to the customers
- Experience from working with case management systems
- Experience from working with Salesforce (CRM system)
- Fluent in Swedish and English, both written and oral. Other language skills are beneficial