Technical support coordinator to AMRA Medical AB

Who are we?

AMRA is a ground-breaking international digital health company at the forefront of medical imaging and precision medicine. AMRA was founded in 2010 as a spin-off of Linköping University, Sweden, with the aim to support transformative care and vital decision-making, from clinical research to health and wellness. Today we are 55 employees, operating in the US, European and Asian market, with the need to expand further.

The company has developed a new global standard in body composition assessment, the ability to automatically produce multiple fat and muscle biomarkers with unrivaled precision and accuracy, as well as contextual disease insights - all from a single whole-body MRI.

We work with the world’s leading pharma companies and academic hospitals.



Job assignments

In your role as technical support coordinator, you need to have a solid knowledge of IT, be flexible and enjoy solving problems and interacting with your colleagues. Your job is to ensure that everyone in the company feels that they have the tools and IT knowledge they need so that they can focus 100% on getting their job done and spend 0% of their time being frustrated with IT related issues.

We have an in-house developed software platform that is only accessible and used by AMRA staff. One of your main tasks is first line support for these internal users of our software platform. The other main task is general IT support to the entire organisation.

We are only running MacOS and Linux operating systems on both clients and servers. Experience in working with either one or both of these environments is desired.

There are opportunities to expand this role into both system administration tasks related to our servers, purchasing, installing and evolving IT equipment, helping out with testing of new product releases, or other areas that you feel interested in that we did not even know that we needed help with.

Who are we looking for?

We want to hire people who want to learn and evolve. You are service minded and enjoy asking for help when you do not understand, and explaining things to others when they don't understand.

We are looking for someone with previous experience in providing technical support to end users. This can be either a little, some or a lot of experience. Your attitude, potential and personality is more important than the number of years of experience you have. You get additional bonus points if you know stuff about any of the following topics:

- Linux and MacOS - these are the operating systems we use
- JIRA - our issue tracking system
- Cloud based IT infrastructure - working with one of the major cloud service providers
- Docker - our environment is fully containerized
- Computer networking including VPN and firewall configuration


Even if your experience does not match any of this, you might still be an interesting candidate. Your attitude, potential and personality along with your ability to make people feel happy about their work IT environment are by far the most important aspects.

The majority of the team are located in Linköping. Some staff are working remotely from the UK and some from the USA. A good knowledge of both Swedish and English is therefore a requirement.

What do we offer?

We offer a stimulating workplace with varying work tasks, highly knowledgeable colleagues and plenty of opportunities to make a difference.

You will be involved and take responsibility for everything from the operation of our applications, how we write and test our code, end users experience and everything in between.

We are a young company that has a strong scientific foundation, now building a worldwide market presence. As part of our team you get the opportunity to contribute to a healthier world.

Application

If you have any questions please feel free to contact Peter Karlsson Zetterberg, Director of DevOps:

46 (0) 70 979 74 64, peter.karlsson.zetterberg@amramedical.com or

Sarah Lantz, HR administrator:

46 (0) 73 910 99 37, sarah.lantz@amramedical.com



As the process is ongoing, please submit your application as soon as possible. The selection process will start after the 10th of January.

We kindly refrain from contact with other recruitment firms in this process.