Technical Support Engineer

What makes you Qlik?

Do you want to be part of building an innovative, high-impact culture, where team members continuously discover, give back and achieve extraordinary results?

Are you a customer service oriented problem solver with excellent communication skills who likes being challenged. Please read on! You may be just the person we are looking for.

You will work with a world class product, QlikView, resolving any issues our customers and partners may encounter regarding the QlikView product suite.

Your responsibilities
Incident handling - restoring the disruption in service as quickly as possible
Resolving incidents using existing Solutions DB, Knowledge Base, manuals or other reference materials
Registration of incidents, received by web, e-mail and phone, in CRM system
Classification of incidents
Investigation and resolution of Incidents without known solutions
Contribution of solutions to Knowledge Base
Replication and logging of reported bugs in CRM system
Liaise with Snr TSE or Principle TSE on complex cases, as appropriate
Escalation of cases to 3rd Line and R&D, as appropriate
Customer Care
Participation in Customer and Partner events

Your profile
Bachelor degree in computer science, informatics or equivalent work experience
Previous work experience in an IT/software support environment - 2 to 4 years
Experience of Microsoft environments
In depth knowledge of some of the following areas:
Windows OS
IIS
AD
Windows security
Web services
XML, HTML, ASPX
Citrix
SQL Server
C++/C#, .NET
Knowledge of ITIL - certification a plus
Business level English mandatory and we will prioritize candidates with skills in German, French or Swedish.

To be the perfect candidate, you need to have a strong Customer Service and Satisfaction focus. You?re an excellent written and spoken communicator. You have a troubleshooting and problem solving approach and you have a multi tasking capacity, which enables you to work under pressure and still maintain an excellent level of service.

You interact effectively as a team member and work collaboratively with other departments. You should have enough technical interest and competence to understand, end to end, a system and the technologies it's built on.

The position is based in Lund. If you think this position is interesting you are welcome with your application in English.
Apply as soon as possible as we are working continuously with the applications for this assignment.

QlikTech is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at QlikTech via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of QlikTech. No fee will be paid in the event the candidate is hired by QlikTech as a result of the referral or through other means.